OUTSOURCING MANAGER

Profile (Knowledge, Skills, Certifications and Experience):

• Bachelor's degree in business administration, marketing, human resource or a related field.
• Proven experience as an outsourcing manager or in a similar role.
• Strong knowledge of the labour law of Tanzania.
• Experience in attending and handling employee disputes at CMA.
• Strong leadership, communication, and interpersonal skills.
• Ability to identify and develop new business opportunities to drive growth.
• Strong analytical and problem-solving skills.
• Knowledge of market research and analysis techniques.
• Experience in negotiating and closing deals with clients.
• Proficient in Microsoft Office Suite and HR management software.
• Customer-focused mindset and commitment to delivering high-quality service.

Key Roles and Responsibilities:

• Manage the outsourcing team and provide training and support as needed.
• Ensure that all the outsourced services provided to clients meet company needs and standards.
• Manage day-to-day operations, including monitoring vendor performance, tracking service delivery, and resolving issues.
• Ensure compliance with contracts and service level agreements.
• Work closely with other HR department to ensure outsourced services are aligned with company goals and objectives.
• Work closely with the HR department to ensure all outsourced employee’s legal issues are well handled and provide all the needed support.
• Monitor outsourcing budgets and expenses to ensure they are in line with business needs.
• Provide weekly reports to management on outsourcing activities and performance.

• To liaise with the finance department to ensure timely provision of working tools for outsourcing employees.
• Handle outsourcing employee’s requests and ensure effective HR service delivery.
• Provision of monthly reports on all HR related functions eg. MIS, quarterly reports

VISA AND WORK PERNIT PROCESSES.

• Handle all matters relating to provision of work and resident permits for expatriates’ employees.
• Assist in preparations of documents required for employees work and resident permits.
• Prepare detailed budget of all costs and expenses required for work and resident permits and conduct all the necessary reconciliations.
• Conduct electronic filling for work and resident permits.
• Work with the consultant to ensure work and resident permits are obtained as soon as they are required.

SALES AND REVENUE GENERATION:

• Take full ownership of acquiring new customers and growing revenues for the company.
• Develop and execute sales strategies to maximize revenue opportunities.
• Meet or exceed sales targets and contribute to the overall financial growth of the organization.
• Identify and prioritize target markets and key prospects.
• Build and maintain a robust sales pipeline and effectively manage the sales cycle.
• Collaborate with the sales team to provide necessary support and guidance.
• Develop and maintain a deep understanding of the company's products/services and market positioning.

Monitor market trends, competitor activities, and customer feedback to identify business opportunities