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ITSM Toolset Lead

Perpetual
🇦🇺 Australia
Remote
Staff / Principal
1 week ago
  • ServiceNow
  • Certified System Administrator
  • ITIL
  • Change Management
1 week ago
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  • Join a high performing and collaborative team

  • Flexible Work Environment: Work where we work best – whether in the office or from home.

  • 12 month fixed term with an immediate start date

An exciting opportunity to be part of the newly established Perpetual Wealth Team,

This is a unique opportunity to play a pivotal role in supporting the of a newly formed wealth management business during a significant period of transformation and growth.

About the Role

Join our dynamic team at Perpetual Wealth.As an ITSM Lead, you will:

  • Develop, maintain, and champion the strategy, roadmap and vision around delivering product features and improvements

  • Drive the maturity and use of the platform to ensure continual value is derived

  • Define and monitor product metrics to measure success of features and identify areas of improvement

  • Provide technical best practice standards and design support, ensuring that the system complies with our company policies, procedures, and standards.

  • Responsible for the development and maintenance of documentation for the product including but not limited to, design documentation, technical operations, support documentation, and release notes

  • Create scalable and high performing solutions that are fit for purpose and aligned with the platforms best practice

  • Facilitate and manage end-to-end delivery activities for the platform, including discovery, design, and implementation of solutions

  • Act as a point of contact for ServiceNow for the business and technology groups

  • Manage our ServiceNow Partner to ensure they are delivering in accordance with our practices and respective agreement

About You

We’re looking for someone with:

  • ServiceNow Certified System Administrator (CSA) Qualification

  • ITIL Certification preferred

  • Bachelor degree, or similar preferred

  • 5+ years of hands-on experience in application administration, configuration, and development of ServiceNow

  • Experience in system implementation and change management processes

  • Experience directing/leading junior resources

  • Experience collaborating with stakeholders on business process enhancements and experience working with developers to deliver solutions.

  • Experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities.

  • Demonstrated ability to influence and consult (providing options with pros, cons,and risks).

  • Previous experience working with external providers

How we workOur unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.Employee benefits
  • Work from anywhere in Australia for up to one month each year
  • An annual allowance to empower you to prioritise your personal wellbeing
  • Study support and commitment to supporting professional development
    • We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

    ITSM Toolset Lead · Perpetual

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