Gifts - Department Head

Your primary responsibility will be to provide management support to the Gift Department.

Working closely with the Garden Centre Manager to help the department to succeed. 

Rota: Full time, 40 hours, 09:00 - 18:00, including alternate weekends Saturday 09:00 - 18:00 & Sunday 09:00 - 17:30

Main duties and responsibilities:
 

• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Co-operate fully with line management and Product Managers
• Take responsibility for the whole centre in the absence of the Manager
• Purchasing within the company product range within company guidelines 
• Feed back on current and new products to optimise range and stock availability
• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Close liaison with relevant Product Manager to ensure the optimum range and stock availability
• Use initiative to increase sales in their department
• Sales opportunities are generated through interaction with customers
• Standards of appearance are monitored and maintained
• Organises and allocates team and individual tasks, in line with customer service needs
• Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and Product Manager

To be successful in this role, we are looking for people:

• Excellent computer skills
• Customer service skills
• People management experience
• Previous experience in similar environment essential