Service Account Leader – Ultrasound & PCS

Job Description Summary

Job Description

[Key responsibilities/essential functions include (but not limited to)]

• Lead CCS Service commercial strategy and execution across Ultrasound and PCS.
• Achieve CCS Service Orders, Revenue, Margin, MSA, and lifecycle growth targets.
• Develop and execute channel strategy to improve market coverage, partner productivity, and customer engagement.
• Manage channel partner performance through business reviews, KPIs, governance, and corrective action plans.
• Develop partner capabilities through training, coaching, certification, and structured enablement programs.
• Drive partner accountability for pipeline generation, forecasting accuracy, order conversion, and customer follow-up.
• Lead and coach CCS Service Channel Managers with clear priorities, operating rhythm, and performance expectations.
• Improve MSA capture rate, renewal rate, retention, and win-back performance across Ultrasound and PCS.
• Identify lifecycle solution opportunities across the CCS installed base and collaborate with Service Growth team to execute growth programs.
• Partner with Equipment Sales teams to integrate service offerings into new equipment deals.
• Work with Service Delivery and OTR teams to improve service execution, contract readiness, and customer satisfaction.
• Strengthen relationships with strategic customers, channel partners, and key industry stakeholders.
• Capture market insights, competitive intelligence, and partner feedback to support portfolio and business planning.
• Support strategic customer engagements alongside channel partners to improve customer confidence and business conversion.
• Build a high-performing channel ecosystem that supports sustainable growth, stronger coverage, and consistent execution.
   

[One GE Healthcare teamwork]

• Contribute to CCS account and channel plans with Equipment Sales, Service Growth, and Service Delivery teams.
• Educate channel partners and internal account teams on CCS Service offerings and lifecycle opportunities.
• Collaborate with Channel Partners, Service Growth, OTR, Finance, and Equipment Sales teams to secure business.
• Share and follow up identified service leads across Ultrasound, PCS, and One GE Healthcare accounts.

[Qualifications/Requirements]

• Bachelor’s degree in Business Administration, Biomedical Engineering, Healthcare, or related field.
• Minimum 10 years of healthcare service sales, channel management, partner management, or medical technology commercial experience.
• Strong experience in channel strategy, partner development, partner governance, and indirect sales management.
• Proven ability to manage partner performance through KPIs, business reviews, and structured operating rhythm.
• Experience leading people, coaching teams, and managing performance.
• Strong understanding of service contracts, MSA, lifecycle solutions, and installed base business.
• Ability to work effectively with channel partners, customers, and internal stakeholders.
• Strong communication skills in Korean and English.
• Strong negotiation, presentation, and business review skills.
• Ability to synthesize complex business issues and communicate clear action plans.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work in a matrix organization with cross-functional teams.
• Able to travel across Korea.
• Valid motor vehicle license preferred.

Additional Information

Relocation Assistance Provided:No