Commercial Motor Claims Handler

Your Career with Our Commercial Lines Motor Claims Team!

Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits

Are you an experienced claims handler looking for a new challenge or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Lines Motor Claims Team. 

 Our standard contracts are 35 hours, but we are open to consider flexible working options.Our team handles a diverse portfolio of claims involving trucks, trailers, HGVs, agricultural vehicles, taxi fleets, and more, ensuring that your work remains varied and engaging.

 These are permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday – Friday)

A bit about the job 

In this role, you will support our customers and brokers throughout the motor claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of replacement vehicles, processing vehicle settlements, and providing updates on repairs and liability. 

You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems. 

Please click on the video link for an insight on how we help our customers at their times of need: https://vimeo.com/942257296 

Skills and experience we’re looking for 

• Motor Claims Experience: Previous experience in motor claims or claims handling is highly desirable, but not essential. 

• Fast-Paced Environment: Ability to multitask and prioritize responsibilities in a dynamic setting. 

• Team Collaboration: Willingness to learn, assist colleagues, and embrace change. 

• Customer Focus: Commitment to delivering high-quality service and prioritizing customer needs. 

• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word. 

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,700 - £29,650(depending on hours, skills and experience) plus additional benefits. 

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generouspension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 daysholiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefitto help you get expert support when you need it

• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earn scheme

• Brilliantlysupportive policies including parental and carer’s leave

• Flexible benefits to suit you, includingsustainability options such as cycle to work

• Make a difference, be part of ourAviva Communities and use your 3paid volunteering days to help others

• We take yourwellbeing seriously with lots of support and tools

Please note this job role is not sponsorable under theHome Office points based system.

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive andwelcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a lookhere

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Ananta Rai onananta.rai@aviva.com