Accommodation Advisor (Part Time)

Salary:

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We've got anopportunity for a part timeAccommodation Advisorto joinour team based in Gloucester.

Our specialist Key Worker housing offersself-cateringaccommodation ranging fromshared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more.

Based on-site atGloucestershire Royal Hospital, wepredominantlyaccommodate NHS employees, althoughourhomes are alsoavailable to other Key Workers.

This is a varied rolewith no two days the same, covering a wide range of property and tenancyadministration.

What you'll be doing

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Followingour arrears processwith customers who have fallen behindwith theiraccommodation charges, issuing letters andreconciling accounts.
• Supporting bookings, move-in and move-out processes, including keymanagement anddocumentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs,liaisingwith contractors, and keeping residents updated.
• Managing post and generaladministration.
• Updating systems to maintain accurateoccupancy, booking, and contact records.
• Supporting theAccommodation Manager and workingwith NHSTrusts and other partners to meet housing needs.

What you'll need

• A strong customer focuswith provenadministration or customer service experience.
• Excellentorganisational skills,with theability to manage competingpriorities.
• Attention to detail andconfidencewith figures (rentcalculations and invoicing).
• Ability to multitask and workeffectively in a busyenvironment.
• A positive, flexible, and proactive approach.
• Confidence workingindependently and as part of a team.

Experience in a similarenvironment such ashospitality, lettings, orsharedaccommodation isdesirable.

A DBS check will be required for the successful candidate.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% and Life cover at 4x salary

• Enhanced maternity/paternity/adoption pay 

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.