Patient Access Representative (Orthotics/Prosthetics)

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Location:

Additional Posting Details:

Monday - Friday

8:00 am - 5:00 pm

Job Description:

Duties/Responsibilities

• Pre-registration and full registration

• Obtaining Scottish Rite consent paperwork, notifying patients of patient rights, privacy notices

• Collection of identification, guarantor information and insurance coverages

• Insurance verification

• Obtaining co-payments for services rendered

• Patient intake/referral process and new patient scheduling for some patients

• Scheduling of follow-up appointments; required coordination with clinical team

• Management of incoming calls (messages, transfers, scheduling)

• Obtaining and managing referrals

• Management and distribution of all incoming departmental faxes

• Scanning of clinical record information and correspondence to EPIC medical record

• Patient Access Representative works closely with Patient Access Representative Lead on any issues, patient complaints, etc.

Required Skills/Abilities

• High school degree or equivalent required

• Associate degree in Secretarial Science or related field preferred

• Knowledge of hospital/clinic routine or previous medical receptionist experience helpful

• A minimum typing speed of 35 wpm required

• Ability to manage multi-line phone system and headset needed

• Demonstrates basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults

• Good computer and public relations skills needed