Customer Relationship Manager

About Landeed

Landeed is India’s digital infrastructure for property intelligence, title verification and transactions

Tech

### Backend Rust, gRPC, and PostgreSQL on AWS. We're building a next-generation API, prioritising good tools for getting code from local to prod with minimal red tape and review. We're also working on new tools like a dynamically created DAG of automated workflows that will pick apart and analyze ownership history, making the information immediately available to the user. ### Frontend React Native, Redux, CodePush, Detox, and RNTL. React Native has allowed us to prototype extremely quickly, taking an average of 3 weeks to release entirely new apps. We focus on ease of use and quick iteration, gathering feedback from users and pushing updates immediately with codepush. We've also developed a custom framework for forced updates when breaking changes are required.

The role

**About the Role**As a CRM Operations Executive at Landeed, you will be at the heart of our customer requirement process — communicating with stakeholders, keeping customers informed, supporting upsell targets, and coordinating between our online and offline teams. This is a hands-on, fast-paced role suited to someone who is organised, proactive, and passionate about delivering great customer outcomes.This role is based in Hyderabad. Candidates from anywhere in India are welcome to apply — relocation is mandatory.**Key Responsibilities****1. Stakeholder Communication Updates*** Communicate with stakeholders on a daily basis regarding new requirements and provide timely updates on existing ones* Maintain accurate records of all requirement statuses and ensure stakeholders are kept informed at every stage* Respond to stakeholder queries promptly and escalate unresolved issues to senior team members* Prepare and share daily customer requirement update reports with stakeholders and internal teams**2. Online Operations & Customer Updates*** Work as part of the online operations team to ensure customers receive accurate and timely updates on their customer requirement status every day* Follow up with customers on pending documentation, approvals, and next steps* Maintain up-to-date records in the CRM system for all active customer requirements.* Support team leads in meeting daily operations targets and SLAs**3. Upsell Support & Target Achievement*** Identify upsell opportunities during customer interactions and communicate relevant product or service options* Support the online operations team in achieving quarterly upsell targets through proactive customer engagement* Log and track upsell activities in the CRM and report progress to the team lead regularly* Implement feedback from managers to improve upsell conversion rates**4. Stakeholder-Customer Liaison*** Act as a reliable bridge between stakeholders and customers, ensuring updates and information flow accurately and on time* Proactively reach out to customers with requisition timelines, document checklists, and status updates on behalf of stakeholders* Handle customer concerns and miscommunications professionally, escalating where needed* Maintain detailed logs of all stakeholder and customer interactions in the CRM for tracking and quality purposes**5. End-to-End Customer Coordination*** Coordinate with both the online and offline operations teams to ensure smooth end-to-end customer experience.* Follow up with stakeholders for required documents, approvals, and confirmations at each stage of requisition.* Flag delays or blockers in the customer experience process to the senior operations team immediately* Adhere to standard operating procedures (SOPs) and contribute to their improvement based on on-ground experience**What We're Looking For****Required*** 2–5 years of experience in CRM operations, customer operations, or a similar customer-facing role* Good verbal and written communication skills in English; Telugu, Kannada or Hindi and multi language is an advantage* Strong organisational skills with the ability to manage multiple customer requirements and stakeholder interactions simultaneously* Comfort with tools like Google Sheets, Excel, or project tracking tools* Proactive, detail-oriented, and comfortable working in a high-volume, deadline-driven environment* Open to relocating to Hyderabad — candidates from anywhere in India are welcome**Preferred*** Prior experience in property related information, legal tech, or documentation-related operations* Familiarity with real estate processes in India* Experience in a target-driven role with exposure to upselling or cross-selling**How Success Will Be Measured*** Daily stakeholder updates delivered without gaps or delays* Customer requirement SLA adherence rate (target: 95%+)* Upsell contribution towards quarterly team target* CRM data accuracy and completeness for assigned Customer requests.* Customer satisfaction and responsiveness scores**What We Offer*** Competitive compensation for mid-level operations professionals* Performance-linked incentives tied to upsell targets.* Relocation support for candidates moving to Hyderabad* Structured onboarding and hands-on training in property operations* Clear growth path into senior operations and team lead roles* Collaborative, high-energy work environment* Health and wellness benefits