Strategy & Operations Lead

About Broccoli AI

AI-native operating system for home service businesses

The role

As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth.### **Running Broccoli**Business OperationsObjective: Build the operating system that helps Broccoli scale efficiently.Responsibilities:* Own business performance management, KPIs, reporting, and operational reviews.* Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.* Drive business enablement initiatives that improve customer and revenue outcomes.* Lead cross-functional operational improvements across go-to-market, customer success, and growth.Founder's OfficeObjective: Drive company strategy, planning, and executive initiatives.Responsibilities:* Support strategic planning, board materials, and executive decision-making.* Lead high-priority company initiatives and special projects.* Drive alignment and execution against key company priorities.### **Helping Customers Succeed**AI TransformationObjective: Help customers adopt AI and transform how their organizations operate.Responsibilities:* Advise customers on AI adoption, workflow redesign, and organizational change.* Develop best practices and transformation frameworks.* Support customers in realizing measurable value from AI.Intelligence PlatformObjective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.Responsibilities:* Deliver insights, benchmarks, and reporting that help customers improve performance.* Measure AI adoption, business outcomes, and value creation.* Help shape customer-facing analytics and intelligence capabilities.### **Winning & Expanding Strategic Accounts**Value CreationObjective: Quantify, communicate, and maximize the business value of AI transformation.Responsibilities:* Build ROI models, business cases, and value creation frameworks.* Support enterprise sales and strategic customer conversations.* Partner with private equity firms and portfolio companies on AI transformation opportunities.### **What We're Looking For*** 5–10+ years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), PE firm, high-growth startup or comparable high-performance environment.* Passion for exploring and applying the latest AI tools and technologies to solve real business problems.* High-ownership mindset with a bias toward action and execution.* Strong analytical skills and a structured approach to problem solving.* Excellent written and verbal communication skills.* Excited to work in-person five days per week with the team in San Francisco.Bonus* 1–2+ years of experience at a high-growth startup.* Experience working in home services or B2B SaaS.