IT Administrator

About ARQ

The global financial platform for affluent consumers in the Americas.

Tech

ARQ opens the world's strongest assets and markets to travelers, investors, and professionals across the Americas – so they can grow their money wherever they are. We operate with long-term ambition and absolute conviction. If you are exceptional at what you do, this is a defining moment to join us. We are building one of the most important financial institutions in the world — and assembling the team to do it. We are hiring in New York, Buenos Aires, São Paulo, Krakow, Mexico City, Bogota, and London. You will find more details in our careers portal.

The role

# What we're looking forWe are looking for an experienced and proactive **IT Administrator** to join our **Security & IT team**. You’ll be responsible for the day-to-day administration of devices, services, and systems across the organisation. This role blends IT operations with a strong emphasis on scalability, automation, and security best practices. You’ll have the opportunity to define internal IT processes, support our global organisation, and partner with security engineers to keep our environment efficient and secure. If you’re excited to solve complex challenges and make a meaningful impact in a fast-growing company, we’d love to hear from you!# What you'll be doing- **Own end-to-end employee onboarding** : device provisioning, configuration, and day-one readiness- **Manage global IT inventory across regions** : ensuring accurate tracking of all assets - **Oversee device lifecycle:** procurement, distribution, refresh, and decommissioning - **Provide L1/L2 support for hardware** : connectivity, and access issues across a distributed team - **Administer MDM (macOS & Windows):** enrollment, policies, compliance, and troubleshooting - **Manage SaaS access:** (Google Workspace, Slack, Jira), including onboarding/offboarding workflows# What you'll need- 3–5 years of experience in IT support or IT operations, ideally in a remote or distributed environment- Hands-on experience with MDM tools (Kandji, Jamf, or Intune)- Experience managing IT hardware and logistics across multiple locations or countries- Familiarity with SaaS user provisioning (Google Workspace, Slack, Jira, etc.) - Solid understanding of basic networking (WiFi, VPN, DNS) and structured IT processes