Customer Support Agent

About ARQ

The global financial platform for affluent consumers in the Americas.

Tech

ARQ opens the world's strongest assets and markets to travelers, investors, and professionals across the Americas – so they can grow their money wherever they are. We operate with long-term ambition and absolute conviction. If you are exceptional at what you do, this is a defining moment to join us. We are building one of the most important financial institutions in the world — and assembling the team to do it. We are hiring in New York, Buenos Aires, São Paulo, Krakow, Mexico City, Bogota, and London. You will find more details in our careers portal.

The role

# **About ARQ**ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.# What you'll be doing- **Be a Customer Champion:** Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.- **Solve problems** : solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.- **You will get things done** : beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.# What you'll need- Fluency in English and Spanish and/or Portuguese, verbal and written- At least 2 years of experience in Customer Support- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution- Eager to work hard and go the extra mile to make our customers happy- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ- Resourcefulness, with attention to detail and due diligence- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer# Benefits- Competitive salary- Discretionary performance cash bonus- Latest technology to work with- Strong team that will help you improve your skills