Customer Support

About Paasa

Invest in Global Equities from India

Tech

Python, NodeJS, Rust, Typescript, React Native.

The role

# Customer Support Associate — PaasaWe’re looking for someone who cares deeply about customer experience, moves fast, and notices the small things others miss.At Paasa, customers trust us with global investing, cross-border money movement, tax reporting, and high-value portfolios. Support is not a back-office role here — it is a core part of the product experience.## What you’ll do* Manage customer conversations across Intercom, email, WhatsApp, and calls* Resolve support tickets with speed, clarity, and empathy* Work closely with operations, engineering, and advisory teams to troubleshoot issues* Help customers with onboarding, remittances, deposits, withdrawals, tax reports, and platform navigation* Escalate bugs and operational issues with detailed documentation and reproduction steps* Maintain high-quality internal documentation and FAQs* Identify patterns in customer feedback and proactively improve workflows* Support HNI and global investing customers with professionalism and precision* Ensure SLAs and response quality standards are consistently met## What we’re looking for* Extremely high attention to detail* Strong written and verbal communication skills* Clear, concise, and professional communication style* Ability to stay calm under pressure and handle sensitive customer situations* Familiarity with tools like Intercom, Slack, Notion, Google Sheets, and CRMs/support tooling* Comfortable working with structured processes and operational checklists* Strong ownership mindset — you follow through until things are resolved* Ability to work in a fast-moving startup environment## Bonus points if you have* Experience in fintech, wealth management, brokerage, or banking operations* Familiarity with global investing workflows* Understanding of remittances, tax reporting, or brokerage operations* Experience supporting HNI customers* Experience creating SOPs and operational documentation## What success looks like* Customers feel supported, informed, and confident using Paasa* Fast response and resolution times* Exceptionally accurate communication and operations handling* Clear escalation and coordination across teams* Continuous improvement in support quality and customer satisfaction## LocationGurgaon (remote or hybrid)##