AI Deployment Strategist

About Domu Technology Inc.

AI Agents for collections

The role

# **AI Deployment Strategist** At [Domu.ai](http://Domu.ai), we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US.**The role**As an AI Deployment Strategist Lead you'll.....* Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan.* Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance.* Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room.* Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities.* Hold conversations at the VP and C-suite level. Every interaction has an agenda, documented decisions, and clear next steps.* Build the systems, templates, trackers, escalation flows that make this role repeatable as we scale. Every account is documented, templated, and handoff-ready.**Why Domu*** Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year* AI First company with $1M+ revenue per employee.* Early enough to shape the product, the team, and the culture, and become a key Leader in the company, you will work hand by hand with the founders.**How we work*** We care about doing great work, and we are very intentional about what we put into our customer hands* Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers.* We hire people whose judgment we trust, then get out of their way.**What You Bring*** Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly.* Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations* Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative.* Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally.* Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops.* High bar for quality and detail, our clients are banks and fintechs.* High agency, high accountability**Extras We'd Be Excited About*** Portuguese fluency for Brazilian market clients.* Experience in fintech, debt collection, financial services, or regulated industries.* Demonstrated involvement in scope expansions, renewals, or upsells in a previous role.* Built and launched something a side project, an internal tool, or a product at a previous job. Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding.* Knowledge of voice AI or conversational AI platforms in production.* You've been through the early stages of a startup before and you want that feeling again.**What We Offer*** Healthcare* Weekly stipend for food and transportation* Gym membership* Equipment budget* Whatever tools you need**About the Interview Process**1. Intro call with Adriana (Chief of Staff)2. Business case and technical challenge with Alejandra or Camila3. Interview with Nick (CEO) and Cami (Co-Founder/Product)4. Paid trial---