Forward Deployed Engineer (FDE)

About Karumi

The Waymo of Personalized demos

Tech

We master all the Generative AI related topics like Voice AI, Browser Agents & LLM agents. Latency, infrastructure, and strong system design skills are essential. Mastering them will make you a well-rounded engineer who can both build highly technical solutions and communicate effectively with customers.

The role

**Company**Karumi is building a world where software explains and sells itself. We build AI agents that interact with real products in real time—joining video calls with prospects, navigating a product in a real browser, and delivering the “aha moment” instantly.**Role**We’re hiring a **Forward Deployed Engineer (FDE)** to own end-to-end customer rollouts of Karumi: configuring, deploying, and operating our AI agent in real customer environments.This is a hands-on, high-ownership role for someone early in their career with strong technical instincts who enjoys troubleshooting and wants deep exposure to how modern AI products get implemented and operated in production.**Location:** New York, NY (will consider candidates physically in the San Francisco Bay Are and in Madrid, Spain, particularly if open to relocation)**What you’ll do*** Roll out Karumi for new customers: setup, configuration, validation, and ongoing maintenance* Perform QA and troubleshooting to ensure reliability and a great end-user experience* Adapt Karumi to different customer workflows, UIs, and edge cases* Use lightweight scripting/automation to improve internal implementation tools and reduce manual work* Capture product feedback from hands-on deployments and customer interactions; communicate insights to product/engineering* Help define best practices for implementing and operating Karumi at scale**What we’re looking for*** 1–3 years in Forward Deployed / Implementation Engineering, QA/testing, or solutions engineering* Engineering mindset: you enjoy debugging systems, finding root causes, and optimizing how things work* Strong attention to detail and a quality-first approach* Empathy for users and ability to translate real-world issues into clear product feedback* BS/MS in CS/Engineering/STEM (or equivalent practical experience)* Scripting, automation, or coding experience or willingness to learn* Comfort working directly with customers in technical contexts* Interest in AI-driven products and real-world deployments**Why join*** Learn a ton about how modern AI systems are built, deployed, and operated in production* High impact early—your work directly affects customer success and product quality* Fast-moving team where ownership and problem-solving matter more than titles* Opportunity to grow into engineering, product, solutions, or customer-facing paths