Customer Service Associate (US Shift)

About Codingal

Leading online after-school for kids & teens to learn AI & coding

Tech

Our tech stack is Python/Django in the backend and React & Next.js in the frontend. We are small team of 3 engineers right now, building products for kids & teens to learn AI and Coding with live classes and online tools. Live classes, calendar management for teachers, gamified product for students, and a community where students can participate in Competitions are the key components of the product. If you believe in the mission, you would have an amazing time building products for K-12 students.

The role

**About Codingal**\Codingal ([www.codingal.com](http://www.codingal.com)) is a global leader in online AI and coding education for kids and teens (Grades 1–12), on a mission to help every child fall in love with AI & coding. We offer live, interactive classes, in 1:1 and small-group formats, led by rigorously vetted instructors with Computer Science backgrounds (around 90% of them women). \\Our [**STEM.org**](http://STEM.org)**-accredited**, AI-first curriculum is aligned with the K–12 Computer Science Framework and personalized to each student, who learns by building real apps, games, and websites with tools like Scratch, Python, Roblox, JavaScript, Java, and AI/ML frameworks, and we've expanded beyond coding into Math and Public Speaking & Communication. \\Founded in 2020 by **IIT alumni and Google and Amazon veterans,** and backed by **Y Combinator,** Codingal is trusted by over 1 million registered students across 135 countries and 2,000+ cities, having delivered 75.8M minutes of live learning in 2025, and ranked in the top 3 after-school programs on Trustpilot by hundreds of real parents.We are looking for a **Customer Service Associate** **(US Shift)** to join the passionate Codingal team.**Key responsibilities:**1. Provide an exceptional experience to the customers.2. Provide technical support to Parents and Teachers.3. Provide chat, Email, and call support to our customers.4. Handle escalation tickets.5. Schedule, reschedule, and manage student classes.6. Be a relationship expert and ensure customer retention and satisfaction.**Required skills:**1. Fluent in English communication skills2. Available to work from the Office.**Perks:**1. Free Lunch & Dinner2. Exposure to a fast-paced Ed-Tech startup.3. Health Insurance**Education:** Bachelor’s degree_Please note that this is an in-person role, with no remote option available._You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.**Apply now!**