Software Engineer (AI Infra)

About Pylon

The Agentic Support Platform purpose-built for B2B.

Tech

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time. Our tech stack: Golang, GraphQL, React, AWS.

The role

## **At Pylon, we're building the future of B2B Post Sales.**We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.We’re backed by a16z, BCV, General Catalyst, Y Combinator.Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows with Pylon. You'll also find us on the [Enterprise Tech 30 List](https://www.enterprisetech30.com/).Our product has a very large problem space so there’s a ton of stuff to build and take ownership of - we’d be excited to get your help as we're hiring several extremely talented software engineers across the stack.## **In this role, you will...** - Build the platforms that power Pylon's AI features - prompt executions, search infra, and more!- Improve LLM observability - AI evals (online and offline), scorers, and set up Pylon's AI for the next wave of scaling- Improve the quality and performance of AI features## **You might be a fit if the below describes you...**- You dislike meetings and would much rather focus your time on building, being productive, and shipping code- You have strong engineering fundamentals, code efficiently, and you know what you're great at and what you're less great at- You thrive when you have autonomy, own as many of the details as possible, and project manage your own work- You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love- We work with React, Golang, GraphQL, and AWS- You'll join a strong technical team of senior engineers from places like Samsara, Affinity, and Airbnb.## **Our perks**🏥 Fully covered medical, dental, and vision insurance for employees🏦 401(k) retirement plan🚆 Commuter benefits🌱 Parental leave🏝️ 14 company holidays + unlimited PTO🗺️ Annual offsite🍽 Lunch, dinner, and snacks at the office🏋️ Fitness stipend## **More about Pylon****Funding:** Series B led by a16z and BCV ($51M total raised)**Founders:** [Advith Chelikani](https://www.linkedin.com/in/advith/), [Robert Eng](https://www.linkedin.com/in/robert-eng/), and [Marty Kausas](https://www.linkedin.com/in/martykausas)**Team:** Currently 90 and growing!