Technical Customer Support Manager (Lithium-Ion Batteries)

About Enerjazz

Making electric vehicle batteries affordable

Tech

Patent pending battery tech developed inhouse.

The role

## Technical Customer Support Manager (Lithium-Ion Batteries)**Location**: Delhi NCR (On-site / Field + Office)\**Type**: Full-time\**Reporting to**: Founder / Head of Operations---### **About Us**We’re a rapidly growing startup powering the electric mobility revolution by selling and financing high-quality lithium-ion batteries to e-rickshaw drivers across India. Our focus is on reliability, performance, and building long-term trust with our customers.We’re now hiring a **Technical Customer Support Manager** who deeply understands **lithium-ion battery packs** — from cell configuration to BMS to IOT, safety protocols, and failure diagnostics — and can manage technical customer issues, improve field performance, and reduce defects.---### **Role Overview**This is a **hands-on technical support role** with ownership of post-sale customer experience. You will investigate customer complaints, conduct root-cause analysis, coordinate with suppliers, and work with our field and support teams to **ensure battery quality and performance in the real world**.Ideal for someone who has worked as a **Quality Lead, Product Engineer, or Procurement Manager** in a lithium-ion battery company and wants to apply that knowledge in a fast-paced customer-facing role.---### **Key Responsibilities**#### 🛠 Technical Customer Support* Lead the investigation of battery-related customer complaints and breakdowns* Analyze returned or faulty packs and provide quick root-cause assessments* Guide field teams on troubleshooting procedures and best practices* Handle high-priority technical escalations from support or operations#### 🧪 Battery Quality & Technical Evaluation* Assess suppliers’ battery pack quality and provide feedback for improvement* Help define and enforce incoming quality control (IQC) and field testing standards* Work closely with the procurement team to approve or reject packs based on real-world data#### 🔁 Process Improvement* Track recurring battery issues and drive product or supplier changes* Contribute to internal SOPs and checklists for field support and installation quality* Train frontline sales/support staff on basic battery technical literacy---### **Who You Are*** **4–10 years** in lithium-ion battery manufacturing, QC, or procurement roles* Deep knowledge of **battery pack design, cell quality, BMS**, and common failure modes* Has worked with **suppliers, test labs, or vendors** and understands quality control loops* Comfortable working in **customer-facing, real-world environments*** Hands-on, structured, and fast at diagnosing root causes* Fluent in **Hindi and English*** Strong documentation and communication skills---### **Bonus If You Have*** Experience working in lithium-ion manufacturing companies in quality and production* Exposure to e-rickshaw battery applications and on-ground customer conditions* Worked with both **LFP and NMC chemistries**---### **Why This Role Matters**Our product lives in the hands of real drivers who depend on it every day. This role is key to ensuring **our batteries perform reliably**, **our customers trust us**, and **our suppliers are held to the highest standard**. You'll play a vital role in closing the loop between product, field, and customer.