Head of Execution – Field Operations

About Enerjazz

Making electric vehicle batteries affordable

Tech

Patent pending battery tech developed inhouse.

The role

**Role**: Head of Execution - Field Operations**Location**: Delhi NCR / Field-Heavy**Reporting To**: CEO / Founder**Type**: Full-time**Overview**:We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. **Your job: zero excuses, zero rework.****Key Responsibilities**:* Plan daily installations: technician assignment, route planning, material readiness* Enforce 100% compliance with onboarding SOP (photos, forms, checklists)* Track and improve core KPIs: FTR (First Time Right), TAT, Compliance* Hire, train, and manage field team (technicians, coordinators)* Conduct regular audits and shadow installs to monitor quality* Own daily and weekly field ops reporting* Resolve customer complaints and escalate only if required* Work closely with the CRM/Tech team to digitize field processes**Ideal Profile:*** 5–8 years in operations leadership roles (EV, lending, logistics, solar installs)* Has led 10+ blue-collar field staff with discipline* Proven record of enforcing processes in tough environments* Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards* Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols**KPIs:*** FTR: 100% of installs right the first time* Compliance: 100% form + photo documentation* TAT: <3 hours per install* Install plan vs actual achieved* Customer satisfaction (complaint-free %)**Please fill this google form to apply.** - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8