Customer Success Manager

About Juicebox

AI-powered talent sourcing for recruiters

Tech

Our current tech stack includes: - Next.js + React - Node.js - Firebase, OpenSearch (ElasticSearch) - AWS SQS, Glue, etc. - Open Source + OpenAI LLMs

The role

## **About the role**Juicebox is an AI-powered recruiting platform. We help recruiters identify, assess, and engage the best talent.In the last 12 months, we've scaled well into mid 7-figure revenue with 20%+ monthly growth. We have 2,500+ customers including Patreon, Ramp, Perplexity, and leading AI labs.Join Juicebox as our second Customer Success Manager. You will focus on onboarding new customers, helping existing customers succeed, and expanding accounts.**We’ve raised a Series A from top VCs to scale even faster and position us as the category leader in AI recruiting.** We will share more on the call.**Your work*** You will onboard new customers to Juicebox and ensure they succeed* Build out our renewal processes* Create guides on best practices and update our Knowledge Base ([link](https://docs.juicebox.work/))* Resolve on-going customer issues, acting as true partner for them* Collaborate with the Sales team to expand customer accounts* Provide product feedback to our Engineering / Product team to continue to improve Juicebox**Requirements*** Deep understanding of recruiting processes and challenges* Very organized, ability to manage a high number of ongoing customer threads* Product-mindset* Located in or willing to relocate to SF (in-person 5 days a week)**Nice to have*** Experience as a recruiter or sourcer* Familiar with Product-Led-Growth**Compensation**: $100-$160K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.