Head of Marketing

About Intryc

Intryc uses AI to automate quality assurance for customer support

Tech

On a high level, our tech stack is react/remix and python. We are in AWS. We are currently adding LLMs and other novel ML algorithms to our infrastructure to perform operational and analytics tasks. We will have to fine tune, train, and improve to ensure accuracy, while keeping our customers data secure. The core focus is to build the application and scale it to multiple clients and high volumes of data. We are currently onboarding large enterprise clients and we are expecting critical and high data/events volume.

The role

We're looking for our first full-time marketer to **own everything marketing at Intryc**. From the words on our homepage to the booth at CCW Vegas.The title says "Head of" because you'll own the function and the outcomes. It does not say "VP" because we want a hands-on operator, not a strategist who delegates.You’ll have startup agility (we’re a small, fast-paced team) but also work on polished SaaS marketing materials that resonate with enterprise audiences; the best of both worlds! Your mission: engage our community, educate the market, and ultimately drive growth through stellar content and storytelling.You'll work directly with the founders and you'll do the work yourself: write the LinkedIn post, brief the designer, run the SEO audit, ship the landing page, edit the video, set up the booth. We will hire people around you once we've proven what's working.You will own the performance of all online and event channels and you will be measured on pipeline, branded search volume, and how often CX leaders bring up Intryc unprompted.\\As a founding member of the team, you'll make a significant impact as we scale our revenue and operations globally to cross $5M in ARR in the next year.**This role is in-office 5 days a week in San Francisco.**### **What you’ll do*** **Brand, messaging and positioning**: sharpen who Intryc is for, what we stand for, and why we win against legacy QA vendors and other AI startups in the CX space. Write the words yourself.* **Events**: plan and execute Intryc's presence at industry events (Customer Contact Week, ICMI, Reuters CX, YC events) and run founder-led dinners and roundtables with CX leaders. End-to-end: venue, list, run-of-show, follow-up.* **Social media strategy and campaigns**: build Intryc and our founders into category-defining voices on LinkedIn (primary), X, and YouTube. You write the posts and ship the campaigns.* **SEO and GEO**: own all search. Both classic SEO (rank for the queries our buyers run today) and Generative Engine Optimization (be cited when CX leaders ask ChatGPT, Claude, Perplexity, and Gemini about QA tools).* **Content coordination**: orchestrate content across blog, customer stories, webinars, podcasts and thought leadership; partner with founders, customers and external creators.* **Performance ownership**: set, track and report weekly on the metrics that matter: organic pipeline, MQLs from events, branded search volume, share of voice, content engagement, and CAC payback by channel.### You're likely a good fit if you:* Have **3+ years of B2B SaaS marketing experience** and have personally shipped campaigns end-to-end, not just managed people who did.* Are a strong writer. You can ghostwrite a LinkedIn post for a founder that sounds like the founder, not like marketing.* Are scrappy. You'd rather use Figma Make + Webflow + a free tool stack and ship today than spec out a $50K agency project.* Move fast, have a strong bias for action and don't shy away from stepping on toes.* Have worked in a high-growth, fast-paced environment (ideally another startup) and can drive things forward with relatively little oversight.* Care about CX, customer support, or AI infrastructure. Bonus if you've sold to or worked with CX/Support leaders before.### Nice-to-haves:* Video editing chops (Premiere, CapCut, Descript) we want to ship a lot of short-form video.* Hands-on content production experience: podcasts, webinars, founder-led video.* Experience marketing technical AI products to non-technical buyers.We value presence and face-time so we make sure to use our online channels to communicate often. We offer high quality healthcare (medical, dental, etc.), flexible working hours, and all the required office setup/tools.**If interested, reach out with a couple of sentences about you, links to campaigns, content, or events you've personally shipped (real outcomes are best!), and what you'd want to do for us starting next week. This is super important, any application without this will not be assessed.**### Our MissionOur mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.Today, Intryc is the platform where fast-growing and enterprise companies evaluate and train their human and AI CX agents. Our customers automate ticket, call, chat, and email scoring, surface patterns and insights in minutes instead of weeks, and turn every finding into targeted training. We are trusted by multi-billion dollar companies and breakout startups including Deel, MaintainX, Preply, Blueground, Fyxer AI, and Ziina.But quality assurance and training are the beachhead, not the destination. The customer service and experience tech landscape is broken: fragmented tools, siloed data, dashboards that describe problems without fixing them. We intend to replace it. Our ambition is that every customer conversation, whether handled by a person or a model, is measured, understood, and made better by Intryc. When AI is expected to do the work of the best humans, someone has to define what best means and hold everyone to it. That someone is us.### **About us**Behind Intryc is a team of ex-Meta, Amazon, Revolut, Confluent, and Twitter operators who spent over seven years raising the bar for customer experience inside those companies. We lived the painfully manual, repetitive, error-prone reality of support QA firsthand. We built Intryc so CX teams can focus on what actually matters: their customers and their business goals.We went through Y Combinator (S24), we are growing fast, and our US client base is growing fastest of all, which is why we are scaling our presence from our San Francisco HQ.### **Our Culture**We do not hide behind fancy titles or bureaucratic processes. We treat people equally and fairly and give them full freedom and autonomy to create something awesome. We back everything with data and logic. We make mistakes, learn from them, and move on. It is all about getting stuff done and owning what you do.We maintain an extremely high talent density and we do not lower the bar for anything or anyone. We look for smart, ambitious, paranoid people who care deeply about their work and about other human beings. What we offer in return is high agency, real ownership, and real risk and reward.### **Our values*** Fired up and Get Shit Done.* Customer obsessed.* Be open, transparent, and accountable.* Be smart, humble, and empathetic.* Be frugal.* Take action if the outcome is reversible.### **Benefits*** You’ll get to work with incredible talent in a hot and fast-growing space and start-up in the Gen AI and LLM space.* Generous stock options.* Competitive salary.* Remote first policy with 25 days of holiday a year plus bank holidays.* Pension plan.* Private health insurance.* We’ll arm you with all of the latest tech equipment.### **How to Apply**Does this role sound like a good fit? Drop us a note with your CV attached and a few words about why you want to join Intryc._A Quick Note:_ If you’re excited about this role but don’t meet every single requirement, that’s okay, you might still be the perfect fit. If you think you’d be great at this job, we’d love to hear from you.

Skills

• Marketing design
• Figma