Customer Support Engineer

About Vapi

Voice AI for developers.

The role

## **Vapi (/ˈVɑːpi/):**- We’re creating the shift to voice as humanity’s default interface- We’re the most configurable platform for deploying voice agents- We’ve grown to over 600k developers in two years, adding 2,000+ every day- [Try talking to Vapi now!](https://vapi.ai/)## **Why We’re Hiring This Role:**- We get a ticket every 7 minutes.- We’re hiring a cracked cse to show our customers more love.## **What You’ll Do:**- **30 Day** : Ramp to 50 tickets a day.- **60 Day** : Write docs and educate users on building SOTA voice agents.- **90 Day** : Automate 30% of your tickets with AI agents.## **Who You Are:**- You’ve worked at an early startup.- You’ve been a CSE at a company we admire.- Bonus: You’ve built your own startup.## **Why Vapi:**- **Generational impact** : Build the _human interface_ for every business- **Ownership culture** : 70% of the company are previous founders- **Kind team** : The founders, Jordan and Nikhil, are Canadians- **Tier-1 Investors** : YC, KP seed, Bessemer Series A## **What We Offer:**- **Real stake** : We offer a competitive salary and excellent equity ownership- **Comprehensive health coverage** : medical, dental, and vision plans- **Team love** : We love hanging out, and we do quarterly off-sites- **Flexible time off** : take what you need- **More** : catered meals, transportation, gym, and a $10k annual L&D budget