Customer Success Manager

About Pylon

The Agentic Support Platform purpose-built for B2B.

Tech

We’re building an event-driven workflow engine powered by conversational data and layered with intelligence to help our customers run their operations in real-time. Our tech stack: Golang, GraphQL, React, AWS.

The role

## **At Pylon, we're building the future of B2B Post Sales.**Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.We’re backed by a16z, BCV, General Catalyst, and Y Combinator.More than 1,000 companies including Linear, Cognition (makers of Devin), Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows on Pylon. We’re also featured on the [Enterprise Tech 30 List](https://www.enterprisetech30.com/).Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.## **What you'll do**- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.- Help stand up a customer success motion and everything that comes with it- Identify customers who are not using the product as expected and engage with them- Dogfood Pylon for our customer success processes## **Requirements**- Located in (or will relocate to) San Francisco and excited about working in-person- Comfortable regularly interacting with customers over chat and video- Able to dive deep into a customer's use case and business and recommend solutions to them- Organized and hard working- An interest in tinkering with the product and imagining new workflows- Major bonus: able to create and play with data dashboards in analytics tools## **Our perks**🏥 Fully covered medical, dental, and vision insurance for employees🏦 401(k) retirement plan🚆 Commuter benefits🌱 Parental leave🏝️ 14 company holidays + unlimited PTO🗺️ Annual offsite🍽 Lunch, dinner, and snacks at the office🏋️ Fitness stipend**More about Pylon****Funding:** Series B led by a16z and BCV ($51M total raised)**Founders:** [Advith Chelikani](https://www.linkedin.com/in/advith/), [Robert Eng](https://www.linkedin.com/in/robert-eng/), and [Marty Kausas](https://www.linkedin.com/in/martykausas)**Team:** Currently 90 and growing!