Senior Product Designer

About Intryc

Intryc uses AI to automate quality assurance for customer support

Tech

On a high level, our tech stack is react/remix and python. We are in AWS. We are currently adding LLMs and other novel ML algorithms to our infrastructure to perform operational and analytics tasks. We will have to fine tune, train, and improve to ensure accuracy, while keeping our customers data secure. The core focus is to build the application and scale it to multiple clients and high volumes of data. We are currently onboarding large enterprise clients and we are expecting critical and high data/events volume.

The role

### Our MissionOur mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.Today, Intryc is the platform where fast-growing and enterprise companies evaluate and train their human and AI CX agents. Our customers automate ticket, call, chat, and email scoring, surface patterns and insights in minutes instead of weeks, and turn every finding into targeted training. We are trusted by multi-billion dollar companies and breakout startups including Deel, MaintainX, Preply, Blueground, Fyxer AI, and Ziina.But quality assurance and training are the beachhead, not the destination. The customer service and experience tech landscape is broken: fragmented tools, siloed data, dashboards that describe problems without fixing them. We intend to replace it. Our ambition is that every customer conversation, whether handled by a person or a model, is measured, understood, and made better by Intryc. When AI is expected to do the work of the best humans, someone has to define what best means and hold everyone to it. That someone is us.### **About us**Behind Intryc is a team of ex-Meta, Amazon, Revolut, Confluent, and Twitter operators who spent over seven years raising the bar for customer experience inside those companies. We lived the painfully manual, repetitive, error-prone reality of support QA firsthand. We built Intryc so CX teams can focus on what actually matters: their customers and their business goals.We went through Y Combinator (S24), we are growing fast, and our US client base is growing fastest of all, which is why we are scaling our presence from our San Francisco HQ.### **Our Culture**We do not hide behind fancy titles or bureaucratic processes. We treat people equally and fairly and give them full freedom and autonomy to create something awesome. We back everything with data and logic. We make mistakes, learn from them, and move on. It is all about getting stuff done and owning what you do.We maintain an extremely high talent density and we do not lower the bar for anything or anyone. We look for smart, ambitious, paranoid people who care deeply about their work and about other human beings. What we offer in return is high agency, real ownership, and real risk and reward.We’re looking for a Senior Product Designer to help us shape the future of Customer Support and Experience, someone who combines exceptional design sensibility with product ownership instincts - a truly exceptional talent to take over all things product scoping, client feature requests, and UX/UI -- from understanding user requirements to the entire look and feel of our platform and brand. The primary requirements are the ability to be able to understand the app as an end user and from there, create clear and logical user stories, workflows, and actions on Figma. We are also looking for someone particularly strong in information architecture, as our product surfaces a lot of information across different dashboards and views that need to feel effortless to navigate.This role is hybrid based in SF.Your responsibilities will include: * Partner with the founders to define and prioritize the roadmap, balancing user needs, business impact, and technical feasibility.* Work directly with users and translate their needs into tangible user flows and actionable product decisions, directly impacting product direction.* Create flows, prototypes and high-fidelity visuals for your features and improvements.* Lead end-to-end product design projects and work closely with engineers to ensure high-quality implementation.* Help evolve our brand and visuals and implement across our product interface and website for marketing, new launches, and fun experiments.You’re likely a good fit if you:* Move fast, have a strong bias for action and don’t shy away from stepping on toes.* Live and breath pixels with excellent taste for well-crafted interaction design and UI details.* Have worked in a high-growth, fast-paced environment (ideally another startup) and can drive things forward with relatively little oversight.* We are remote but value presence and face-time so we make sure to use our online channels to communicate often. * We offer high quality healthcare (medical, dental, etc.), flexible working hours, and all the required office setup/tools.* Have experience in product management.Nice-to-haves:* Coding experience or familiarity with TypeScript.If interested, reach out with a couple of sentences about you, links to your previous work/portfolio (live products are best!) and what you want to do for us starting next week. This is super important - any application without this will be ignored.**About Intryc**Intryc is the most complete Quality and Training platform for human and AI CX teams. Companies like [Deel.com](http://Deel.com), Blueground, Preply, Factorial and more use Intryc to elevate customer experience with AI-powered QA, insights, and agent training. Customers spend millions of dollars running QA for their support in manual processes and legacy systems. Our mission is to make QA the brain of operations for every customer support team and change it from a cost center to a revenue growth engine.  And we have raised $4.7M from Y Combinator, Episode 1, e2vc, General Catalyst, Activant Capital, Sequoia Scout Fund, and several prominent angels.

Skills

• React
• Prototyping
• Branding
• Figma