Customer Success Manager (Associate)

About Cyble

Cyble - World’s First Intelligence-Driven, AI-Native Security Platform.

Tech

Our SaaS-based enterprise platform collects intelligence data in real-time across open and closed sources. This enables you to map, monitor, and mitigate your digital risk footprint. Through a combination of our industry-leading Machine Learning capabilities and our peerless Human Analytics, we deliver actionable threat intel well before your organization is at risk.

The role

### **About Cyble:**Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and IndiaOur mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit [**www.cyble.com**](http://www.cyble.com).### **About the Role:**We are looking for a dynamic and tech-savvy Customer Success Manager (CSM) with a strong understanding of Threat Intelligence (TI) and cybersecurity domains. The ideal candidate will act as the trusted advisor to customers — ensuring value realization, solving technical challenges with a solution-engineer mindset, and driving account growth through upsell and cross-sell opportunities.This role is a perfect blend of relationship management, technical depth, and business acumen.### **What You’ll Do at Cyble:****Customer Success & Retention:*** Act as the primary point of contact for enterprise TI customers, ensuring smooth onboarding, adoption, and ongoing success.* Translate customer goals into measurable outcomes through platform utilization and operational workflows.* Monitor customer health scores and proactively engage at-risk accounts to prevent churn.* Conduct weekly/monthly cadence, periodic business reviews (QBRs) highlighting ROI, performance metrics, and roadmap alignment with the managed services clients**Technical & Solution Engineering Ownership:*** Understand customers’ threat intelligence and security stack, identify integration points, and help them operationalize Cyble’s Threat intelligence (TI) capabilities.* Serve as the technical bridge between the customer, product, and engineering teams to ensure issue resolution and feature feedback.* Create customized use cases, workflows, and dashboards that align to customer-specific security needs (e.g., brand protection, phishing, or ransomware monitoring).* Conduct product demos, feature enablement sessions, and train security teams to leverage full platform capability.**Upsell, Cross-sell & Growth:*** Identify opportunities to expand usage within existing accounts through additional modules, licenses, or services.* Collaborate closely with Sales and Product Marketing to design strategic growth plans for key accounts.* Own the renewal process end-to-end with a target of net revenue retention above 100%.* Track and report upsell pipelines, customer satisfaction, and product adoption metrics.**Cross-functional Collaboration:*** Partner with Product Management to share customer insights, feature requests, and pain points.* Collaborate with Threat Research, Engineering, and Support teams to ensure seamless customer experience.* Represent the customer voice internally and contribute to product roadmap discussions.### **What You’ll  Need:****Must-Have:*** 5+ years of experience in Customer Success, Technical Account Management, or Solution Engineering within the Cyber Threat Intelligence / Security SaaS domain.* Strong understanding of CTI (TTPs, IOCs, malware analysis, dark web, vulnerability intelligence, etc.) or cybersecurity concepts* Should have experience managing at least 15 clients simultaneously, with exposure to different geographies.* Proven record of upselling/cross-selling within enterprise accounts.* Excellent communication and presentation skills — ability to simplify complex technical problems.* Experience using CRM and CS tools (HubSpot, Gainsight, Salesforce, JIRA, etc.)**Good to Have:*** Certifications such as CISSP, CEH, OSINT Analyst, or CTIA.* Prior experience with platforms like Threat intelligence tools and AI workflow, Cyble Vision, or similar.* Strong analytical mindset with the ability to map data insights to business outcomes.**Personality & Cultural Fit:*** Problem-solver – naturally curious, customer-obsessed, and solution-oriented.* Growth mindset – driven by measurable impact, continuous learning, and innovation.* Collaborative communicator – thrives in a fast-paced, cross-functional setup.