QA Engineer

About Phonely

AI call centers

Tech

To achieve **human-level performance** with voice AI agents, we need **99.9% reliability** across all verticals. Building a **high-performing Voice AI solution** requires a combination of key elements: 1. **Voice AI Infrastructure:** Develop robust systems that can handle real-time conversations seamlessly. 2. **API Integrations:** Connect with relevant software to ensure smooth interactions. 3. **LLM Testing, Simulation, and Evaluation:** Validate models under various conditions to ensure accuracy. 4. **Performance Monitoring:** Continuously track metrics to optimize system performance. 5. **Countless Other Tasks:** From scaling infrastructure to managing edge cases, achieving this level of reliability is no small feat. We’ve brought **all of these elements together in one place** so enterprises can **integrate reliable and accurate voice AI** into their offerings in **minutes, not months**.

The role

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible, and we’re making sure the experience of using it doesn’t suck.Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started.**About the Role**We’re hiring a dedicated QA engineer. You’ll be the last set of eyes on a feature before it ships, responsible for testing what engineers build for both correctness and UI/UX quality.A big part of this role is automating yourself out of the repetitive parts. You’ll be the primary owner of our automated end to end test suite and you’ll expand and maintain it as the product grows.This is an early-career role with a lot of room to grow. You’re the first QA hire, which means you’re not inheriting a process, you’re building one. No specific prior experience is required.**What You’ll Do**• QA new features and bug fixes across Phonely’s product, testing happy paths, edge cases, regressions, and general UI/UX quality• Build automated tests to cover every non-human part of your job• Own, maintain, and expand our automated end to end test suite• Reproduce bugs reported by customers and internal teams, then write them up clearly enough that an engineer can fix them without a follow-up call• Push back when something isn’t good enough to ship• Build the QA process from scratch as our first dedicated QA hire**What We’re Looking For**• Some experience building or testing software: QA, software engineering, solutions/FDE, or similar• Enough technical depth to inspect logs, HTTP requests, and browser behavior, and the instinct to use AI to move faster doing it• AI native. You reach for the model before you reach for the manual• User empathy and real opinions. You’re the last touchpoint before a feature ships, so you need to notice when something is bad and have the chutzpah to say so• A technical background. A degree in CS or engineering is preferred, or equivalent hands-on experience• Significant overlap with North American working hours**Nice to Have**• Experience with Playwright, Cypress, or similar E2E frameworks• Familiarity with CI/CD pipelines and running tests in them• Any exposure to voice, telephony, or real-time systems**Why Join Phonely**We’re super cool. Our team is a group of ex-athletes, founders, and builders with low egos, and a high belief that life is not about taking the easy road, but challenging ourselves to find the most we can be. Working at Phonely feels like family, we eat most meals together as a team (the company pays for food), we go on runs, hikes and surf together when we’re not working. Also we rent out Airbnbs in cool places (Rocky Mountains, Costa Rica) for our annual offsite so you can still see the world while on the grind.