Founding Account Manager

About ClaimSorted

Making it easy for insurance companies to process claims

Tech

NextJS, Typescript, Postgres, GCP

The role

# **Founding Account Manager** ## **About Us**ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers.Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.## **The Role**You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.- Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live- Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident- Run the account rhythm: success plans, SLAs, escalation paths, and exec updates- Spot risk early, de-escalate issues, and earn renewals and references- Find and close expansion opportunities (new programs, regions, lines, volume)- Turn what works into repeatable playbooks, templates, and routinesWe love working together in the office, so this is a full-time, office-based role in either our New York City or London office. We’re a high-intensity team and often put in significant time and effort, with some people working on weekends, because we believe great outcomes come from doing the work well.## **Qualifications**We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.- Based in or willing to relocate to London or New York City- Work authorisation in the US or UK without need of sponsorship- Commercially minded with the ability to map value and close expansions- Strong relationship builder who earns trust across stakeholders and stays calm under pressure- 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)- Knowledge of the insurance industry or TPA operations (a plus)## **Our Values**- **Move Fast** – Act decisively, iterate quickly, optimize for momentum.- **Always Overdeliver** – We exceed expectations in everything we do.- **Think Customer-First, Always** – The customer experience drives every decision.- **Challenge the Status Quo** – We innovate relentlessly and never settle for ‘good enough.’- **Say It How It Is** – Transparency and direct communication build trust.## **Compensation & Benefits**- Competitive salary beyond the industry standard- Quarterly performance bonus: up to 15% of quarterly salary- Equity participation: stock options as an early-stage team member- Medical insurance- 401(k) with 5% company match (US) or pension contributions (UK)- Accelerated promotion track in a high-growth environment