Node.js Developer/ Technical Account Manager for CPG brands in LATAM

About Veryfi, Inc.

Document AI. One API Call.

Tech

(a) Native Mobile apps: Swift, Objective-C & Kotlin (b) Backend: Python 3, TensorFlow, APIs on Django, Hub/Web on Flask (c) IaaS: AWS with auto deploys to 4 geographies (read the deployment posts by Andrew here https://medium.com/the-road-to-silicon-valley) (d) Database: Amazon Aurora

The role

### **Position Overview**Join **Veryfi** as a **Node.js Developer & Technical Account Manager (LATAM)** and play a critical role in building, deploying, and supporting **WhatsApp-based loyalty and promotional campaigns** for leading **CPG brands across Latin America**.This hybrid role combines **hands-on backend development**, **customer-facing technical ownership**, and **campaign operations**. You will design and build WhatsApp bots using Node.js, integrate with Veryfi’s OCR & data extraction APIs, and act as the technical lead for campaigns—from kickoff to post-campaign reporting.You’ll work directly with brands, agencies, and internal teams to ensure campaigns launch smoothly, scale reliably, and deliver measurable business results.## **Key Responsibilities**### **WhatsApp Bot Development (Node.js)*** **Bot Architecture & Development:** Design, build, and maintain WhatsApp bots using Node.js for loyalty programs, promotions, and automated customer journeys* **API Integrations:** Integrate WhatsApp bots with Veryfi APIs (OCR, Lens, document processing), databases, CRM tools, and third-party services* **Campaign Logic:** Implement business rules for points accumulation, rewards redemption, fraud prevention, validations, and user segmentation* **Scalable Backend Services:** Build reliable, scalable backend services using Node.js, REST APIs, webhooks, and event-driven flows* **Code Quality:** Write clean, maintainable, and well-documented code following best practices### **Loyalty Campaign Execution (End-to-End)*** **Campaign Build-Out:** Translate campaign mechanics into technical flows (receipt validation, product matching, points, rewards, rankings)* **Go-Live Ownership:** Own technical readiness for launches, including testing, validations, and production deployment* **Fraud & Edge Cases:** Implement safeguards against fraud, duplicate submissions, and abuse scenarios* **Post-Launch Support:** Monitor campaign performance, fix issues quickly, and iterate based on real user behavior* **Reporting Support:** Assist with technical reporting, data extraction, and campaign performance insights### **Technical Account Management (LATAM)*** **Client Technical Lead:** Act as the main technical point of contact for LATAM clients during onboarding and active campaigns* **Solution Design:** Advise customers on best technical approaches for their loyalty and promotional use cases* **Issue Resolution:** Troubleshoot production issues, API errors, WhatsApp flow problems, and data discrepancies* **Clear Communication:** Explain technical concepts in simple terms to non-technical stakeholders* **Escalation Handling:** Coordinate with internal engineering, product, and support teams when deeper intervention is needed### **Collaboration & Continuous Improvement*** **Cross-Functional Work:** Collaborate with Product, Sales, Support, and Marketing teams to improve campaign delivery* **Process Improvement:** Identify patterns and suggest improvements to campaign templates, bot flows, and backend architecture* **Documentation:** Create and maintain technical documentation for bots, integrations, and campaign flows* **Product Feedback:** Share real-world client feedback with product and engineering teams## **Requirements**### **Experience & Background*** 3+ years of experience as a **Node.js / Backend Developer*** Experience building **chatbots, messaging platforms, or automation systems** (WhatsApp preferred)* Startup or fast-paced environment experience strongly preferred* Experience working with **LATAM customers** or regional campaigns is a big plus### **Technical Skills*** Strong proficiency in **Node.js (ESM preferred)*** Experience with **REST APIs, webhooks, async flows, and background jobs*** Familiarity with **WhatsApp Cloud API** or similar messaging APIs* Experience with databases (PostgreSQL, MongoDB, or similar)* Understanding of authentication, security, and API best practices* Experience supporting **production systems and live campaigns**### **Core Competencies*** Strong problem-solving mindset and attention to detail* Excellent written and verbal communication (Spanish required, English strongly preferred)* Customer-oriented mindset with the ability to balance engineering and client needs* Ability to manage multiple campaigns and priorities simultaneously* Ownership mentality — you build it, you support it, you improve it## **Performance Standards*** Successfully launch and support WhatsApp loyalty campaigns on schedule* Maintain high campaign stability and low incident rates* Resolve technical issues efficiently with minimal customer impact* Deliver clean, maintainable, and scalable Node.js code* Achieve high customer satisfaction from LATAM clients## **Specialization Areas*** **Primary Focus:** WhatsApp Bots, Loyalty Programs, and Promotional Campaigns for CPG brands* **Secondary Focus:** Technical Account Management and client-facing solution design## **Growth Opportunities**This role offers a unique opportunity to become a **subject matter expert in WhatsApp-based loyalty programs**, CPG campaign execution, and Veryfi’s OCR and automation platform.As Veryfi continues to scale across LATAM and globally, you’ll have:* Direct exposure to large regional brands and complex campaigns* Access to leadership and influence over product direction* Clear paths toward **Technical Lead, or Solutions Architect** roles* Exceptional performance - measured by campaign success, client satisfaction, and technical impact - will be a key factor in raises and promotions.## **Why Join Veryfi?*** **High Impact Role:** Build real products used by millions of consumers across LATAM* **Y Combinator-Backed:** Be part of a world-class startup ecosystem* **Hybrid Engineering Role:** Code, launch, support, and own real business outcomes* **Fast Growth:** Join at a stage where your work directly shapes the platform* **Learning Environment:** Work alongside experienced founders and senior engineers

Skills

• Node.js
• PostgreSQL