Product Support Lead

About Zaymo

Interactive email builder for ecommerce brands

Tech

We invented a code framework that works inside of emails. Engineers at Zaymo found ways to use AMP, HTML, and CSS to mimick the functionality of Javascript. This essentially unlocks API calls from within the email.

The role

\*This role is in-office in Lehi, UT. Do not apply if you are not willing to work in-person in Lehi, UT### **TLDR:**We’re looking for a **Product Support Lead** to interface with customers, document Zaymo’s product, and recommend product direction while staying on top of day-to-day customer support operations. This is a high-impact role where you’ll act as the voice of the customer, the only steward of our knowledge base, and a partner to product as we scale.You’ll work directly to the CEO and single-handedly take on the support function from an already successful place. If you want to join a fast-growing startup, shape the support function from day one, and quickly grow your influence over time, this is for you. This role can turn into a role in product or customer experience as the company grows.### **What is Zaymo?**At Zaymo, we’re building the future of ecommerce communication. We help brands turn email into a shoppable, personalized experience with no engineers required. Tens of millions of shoppers interact with Zaymo-powered emails every month.Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others.Read more about working at Zaymo [here](https://zaymo.notion.site/hiring?source=copy_link).### **Why Zaymo*** 🚀 **Rapid Growth**: We went from $1M to $3M in ARR in the last 11 months* 🛠️ **Excellent Team**: Ex. Harvard, Cornell, Nasa, Route, Weave (YC W14), Levo (YC S22)* ⚖️ **Great risk-reward profile**: $3M ARR means it’s early enough to ride a lot of growth but late enough there is repeatable success and lots of momentum### **What does the role look like?*** Owning all of the customer support experience after a customer is live* Improving the AI support agent* Owning the customer-facing knowledge base* Quickly becoming the most knowledgeable person about Zaymo’s product* Advocating for customer needs by influencing product decisions* Career growth can lead to either running support as it scales or moving to onboarding/customer success### **What do you look like?*** You love to build. You may want to found a startup someday. You are comfortable with the responsibility that comes from being the one person in your role right now* You can think clearly, write well, and you have strong interpersonal skills* While you are good at working with people, you can put your head down and learn to automate the customer experience for our lower-tier customers* You have enough empathy and intuition to feel what the market demands and recommend features to the product team### **Compensation*** $55 - 75k on-target earnings* Includes $10k bonus on performanceQuestions? Reach out to careers\[at\][zaymo.com](http://zaymo.com)