Customer Success Programs Lead (Education)

About Juicebox

AI-powered talent sourcing for recruiters

Tech

Our current tech stack includes: - Next.js + React - Node.js - Firebase, OpenSearch (ElasticSearch) - AWS SQS, Glue, etc. - Open Source + OpenAI LLMs

The role

**About Juicebox**Juicebox is on a mission to help teams **win the talent war**.In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside **5,000+** customers from early-stage startups to Fortune 500 companies.We are on the path to $100M in ARR **with 20%+ monthly growth** , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.Juicebox has raised over **$116M** in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our [$80M Series B](https://juicebox.ai/blog/series-b) here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.**About the Role**We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely [love.You](http://love.You)'re building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.**You Will…**- **Customer Education:** Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.- **Community Programs:** Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.- **Champion Programs:** Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.**You Have…**- 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.- Experience building at least one of these motions from scratch, not just inheriting one.- Executive presence and the ability to hold a room with senior stakeholders- Strong content and communication instincts: you know how to make complex things simple and engaging.- High energy with the ability to juggle many projects and conversations at once- Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.- A point of view on what great community and education looks like and the portfolio to back it up.**Perks & Benefits**- **Top-of-market compensation** with meaningful equity, because everyone should share in our success.- **Comprehensive healthcare** with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.- **$2,000 annual wellness stipend** to support your physical, mental, and financial well-being.- **Daily meals** provided.- **$300/month commuting stipend** to help cover the cost of getting to and from the office.