Senior Product Manager II

Company Introduction :

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping and everyday life easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now as we advance our mission of international expansion and expand our industry leading shopping experience from South Korea to Taiwan. 

Role Overview :
We areseeking a highly skilled product manager to join our Customer Experience product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches to the Coupang Taiwan shopping experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for ourexisting customers,ultimately scaling the overall business in Taiwan.We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities. 

What You Will Do : 

• Own the product vision, strategy, roadmap, and KPIs for one or more areas withincustomer experience. 

• Lead the entire product lifecycle, from ideation to launch, including defining product requirements,identifying use cases, andestablishing success metrics. 

• Develop hypotheses toinnovate on our customer experience, working closely with designerstopush the boundaries of user experience, andvalidating them through experimentation with clearly defineduserinput andbusinessoutput metrics.  

• Drive new product development with clearobjectives and timelines, fosteringcross-functionalcollaboration across teams and employing rigorous project management methodologies.  

Essential Qualifications :

• Bachelor's degree in engineering or other technicaldisciplines, or have equivalentexperiences. 

• At least 6 years of product management experience, witha track record of developing and executinga compelling product vision.  

• An analytical mindset suited to a fast-paced, data-driven, and highly dynamic and ambiguous start-up like environment. 

• Demonstrated ability to collaborate with cross-functional teams and manage multiple projects concurrently. 

• A bias for action and a willingness to roll up your sleeves to get things done. 

• Strong business acumen and the ability to communicate effectively and influence others. 

• Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders. 

Preferred Qualifications :

• Experience in designing and launchingconsumer facing products(e.g.,e-commerce,marketing,social media,gaming, etc.). 

• Experienceleading cross-functional projects to addressambiguous business andcustomerproblems. 

• Ability toleverage data(e.g. Excel, SQL) to frame problems and draw insights  

• Proficiency in both English and Mandarin. 

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail addresssubmitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled 

• Coupang has the right to rescind an offer of employment if a candidate is found to have  

• submitted false information as part of the application process.  

• Coupang does not discriminate against disabled applicants or those with veteran status.  

• We are proud to offer equalopportunities for all applicants. 

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.