Project Coordinator

We are looking for an experiencedProject Coordinator to support themanagement and operations of a digital platform. If you have a strong background inproject coordination, service support, and stakeholder management, we want to hear from you!

JOB SUMMARY

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background inproject management, service support, and user experience.

KEY RESPONSIBILITIES

Business & Platform Operations:

• Assist in business operations and coordination with training partners and customers.
• Assist and coordinate with various divisions in daily operations and escalations.
• Monitor issues, work items, and their resolution.
• Participate in project implementation processes.
• Develop and test cross-functionalStandard Operating Procedures (SOPs).
• Create and maintainBusiness Continuity Planning (BCP) frameworks.
• Establish and implementRisk Assessment frameworks.

Service Support:

• Manage all tickets that are inbound for the platform asLevel 1 resolution officer.
• Implement and manage aSaaS/PaaS Service Support Centre.
• Develop user-facing service support content for the platform and website.
• Monitorsupport tickets and ensure quality resolution delivery.

Training & Documentation:

• Assist in onboarding training service providers, shipping lines, and users to the platform.
• Develop and maintain content related to user onboarding.

QUALIFICATIONS

• 3+ years ofexperience in project coordination, preferably in adigital platform environment.
• Experience withSaaS/PaaS platforms and service support systems.
• Proficiency increating and maintaining documentation, includingSOPs anduser guides.
• Strongstakeholder management and coordination skills.

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!

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