TC
Workplace Service Coordinator
TechDigital Corporation
- 🇺🇸 United States
- On-site
- 8 months ago
- Salesforce
- Mac
8 months ago
Not enough detail in this posting to match
As the first point of contact for guests, clients, or visitors at Salesforce HQ, the Guest Services team is responsible for providing a welcoming, professional, and efficient experience. This role involves handling check-ins, answering inquiries, directing visitors, and ensuring smooth daily front desk operations. Come help make Salesforce a great place to work!
Key Responsibilities:
* Greet and check in guests, clients, or visitors warmly and professionally
* Answer Guest Services case tickets, emails, Slack messages, and in-person inquiries promptly
* Maintain a clean, organized, and welcoming front desk and lobby
* Monitor visitors logs, deliveries, issue badges, and enforce security procedures (if applicable)
* Coordinate with Building Facility, Security, Events, and other departments as needed
* Handle guest feedbacks, complaints, or issues with discretion, care, and professionalism
* Adhere to all policies and procedures
* Effectively and accurately complete assigned tasks and projects while meeting deadlines and maintaining quality standards
Qualifications & Skills:
* Education: High School Diploma or equivalent
* Experience: 1-2+ year experience in customer service, hospitality, or corporate front desk
* Core Skills: Basic computer literacy (MAC/PC), and excellent verbal and written communication skills
* Additional requirements: Professional appearance and demeanor, time management, and clear speech
Preferred Skills:
* Data entry and record keeping
* Familiarity with Salesforce platforms such as Quip and Slack + Google suite (Gmail, Sheets, Docs, Slides, etc.)
* Multilingual abilities
Competencies & Attributes:
* Friendly and approachable with strong interpersonal skills
* Calm under pressure and able to multitask effectively
* Team player with a service-oriented mindset
* Discreet and respectful of guest/client confidentiality
* Ability to pivot and be flexible in a fast-paced environment
Success Metrics:
* Guest satisfaction ratings
* Service Level Agreement (SLA) response time
* Cleanliness and readiness of front desk area
* Attendance and timely responses
Working Conditions:
* Role is business critical, required to be onsite 5-business days per week
* May involve sitting or standing for extended periods
* Uniform and dress code adherence required
* Occasional early arrivals, late departures, and event support may be necessary
Workplace Service Coordinator · TechDigital Corporation