Workforce Development Administrative Manager (0923) – Workforce Development Division – Human Services Agency (166767)

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here:https://careers.sf.gov/knowledge/process/

Application Opening – October 9, 2026

Application Deadline – The final day to apply is October 23, 2026

Salary Range: $149,656.00 - $190,996.00 Yearly.

https://careers.sf.gov/classifications/?classCode=0923&setId=COMMN

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Under the direction of the Workforce Development Division Program Director, the Workforce Development Administrative Manager (0923 Manager II) oversees workforce services for public benefits participants and front‑end service delivery. The manager serves as the department’s primary administrator for the CalFRESH Employment and Training (CFET) program, ensuring compliance with Federal, State, and local regulations while advancing program integrity, access, and performance.   The manager leads and participates in Citywide workforce strategic alignment initiatives, representing the department in multi‑Agency planning efforts, and working with internal teams and external partners to design coordinated service pathways that promote economic mobility and equity. The role also oversees key workforce initiatives, including the Public Service Trainee (PST) program and other workforce services, and directs development of reporting systems and performance monitoring tools to support operational decision‑making.

ESSENTIAL TASKS & DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned

1. Leads teams that provide front‑end employment services for participants required to engage in work activities as a condition of public benefits.
2. Oversees Service Center lobby and clerical operations to ensure efficient service delivery, workflow management, and positive customer experience.
3. Provides guidance and policy implementation for workforce services to ensure consistency, compliance, and equitable delivery.
4. Manages the CFET program, including planning, implementation, operations, and interpreting State and Federal policies, including Able-Bodied Adult Without Dependents (ABAWD) requirements.
5. Develops, implements, and manages the Public Service Trainee and Workfare programs by recruiting host agencies, supporting program deliverables, ensuring compliance with local, State, and Federal regulations, and coordinating with Human Resources and other partners to uphold program integrity.
6. Directs the design, development, and maintenance of reports and analyses for program monitoring, operations, planning, evaluation, and decision‑making.
7. Participates in Citywide workforce development planning with City departments, community partners, and labor representatives.
8. Designs workforce pathways and ensures alignment with City economic and equity goals.
9. Supports contract management for Workforce Development programs, including monitoring visits, vendor selection, contract compliance, and coordination with partners.
10. Drafts written communications, including memos, proposals, plans, presentations, and related documents.
11. Supervises staff in the review and interpretation of laws, regulations, and policy letters.
12. Assists in developing and maintaining guidance materials.
13. Participates in developing and coordinating program budgets, contracts, recruitment, and selection of staff.
14. Coaches and trains staff, applying departmental and Citywide policies to address performance issues.
15. Coordinates and participates in meetings and program activities with internal divisions and external Agencies to enhance service delivery.

1. Education:Possession of a baccalaureate degree from an accredited college or university

AND

2. Experience:Four (4) years of full-time professional experience in a public, nonprofit, or private sector setting leading Workforce Development or Welfare to Work programs.

Substitution for Education

Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

**Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. **

DESIRABLE QUALIFICATIONS:

•    In-depth knowledge of Welfare-to-Work services, programs, policies, and regulations

•    Comprehensive knowledge of public Welfare-to-Work and related human services programs, including their operational structure and compliance standards. 

•    Knowledge of workforce development principles, strategies, partnerships, and service-delivery models supporting job readiness and employment outcomes.

•    Knowledge of CalFRESH ABAWD requirements and other single adult work participation services, including experience implementing policy and ensuring participant engagement and compliance. 

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. ReviewSF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found athttps://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

SUPPLEMENTAL QUESTIONNAIRE (WEIGHT: 100%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to measure applicants’ relative competencies in job-related areas, identified as critical for successful performance. These may include but are not limited to: critical thinking, attention to detail, and technical knowledge in workforce development.

Candidates must obtain a passing score on the Supplemental Questionnaire in order to be placed on the eligible list for positions in this job Class.

Please note: Candidates must use only the tools, materials, and resources provided or explicitly authorized in the exam instructions. Accessing or attempting to access any other programs, websites, applications, devices, or external aids, including any artificial intelligence is strictly prohibited. Additionally, candidates may not copy, record, reproduce, or take notes on any portion of the exam, nor refer to unauthorized materials at any time. Discussing or disclosing exam content with others is also prohibited. Failure to comply with these requirements may result in disqualification. The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be ofsix (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’sPosition Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website athttps://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview 
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visithttps://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Vanessa Quintano atvanessa.quintano@sfgov.org. Recruitment ID: 166767.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.