ES
Workday Consultant
Epsilon Solutions LTD
- Location not stated
- Remote
- Staff / Principal
- 19 hours ago
- Workday HCM
- HRIS
- triage
19 hours ago
Location: Calgary OR Toronto, CA (Remote)
Duration: Contract
Workday HCM Support / Analyst — Job Description
Overview
A WorkdayHCM Support Lead is responsible for the ongoing administration, maintenance, support, and optimization of Workday Human Capital Management solutions. This role serves as a functional subject matter expert across Core HCM, Benefits, Talent, Compensation, Absence, and Payroll, ensuring system stability, data integrity, and a high-quality end-user experience. The position partners closely with HR, Payroll, IT, and business stakeholders to resolve issues, support business processes, and maximize the value of the Workday platform.
Key Responsibilities
Production Support & Issue Resolution
• Provide day-to-day support for Workday HCM modules, including Core HCM, Compensation, Benefits, Talent, Payroll, and Absence.
• Troubleshoot and resolve functional and configuration issues, ensuring timely resolution of support tickets and service requests.
• Serve as an escalation point for complex Workday issues and provide root cause analysis and recommendations.
• Monitor system performance, data quality, and business process effectiveness.
Configuration & Enhancements
• Configure and maintain Workday business processes, security roles, notifications, validations, and system settings.
• Support the implementation of approved enhancements and process improvements.
• Evaluate business requirements and recommend scalable solutions aligned with Workday best practices.
• Maintain system documentation, configuration workbooks, and support procedures.
Release Management & Testing
• Review Workday biannual releases and assess potential impacts to business processes and configurations.
• Coordinate testing activities, validation efforts, and deployment of new functionality.
• Identify opportunities to leverage new Workday features and capabilities to improve business operations.
Stakeholder Support & Collaboration
• Partner with HR, Payroll, Benefits, Compensation, Talent, and IT teams to support ongoing business needs.
• Provide guidance and knowledge transfer to end users and HRIS team members.
• Facilitate issue triage sessions, requirements gathering, and process reviews.
• Support audits, compliance activities, and data governance initiatives.
Reporting & Data Management
• Support Workday reports, dashboards, and calculated fields.
• Assist with data validation, audits, and reconciliation activities.
• Ensure data integrity and adherence to organizational standards and security requirements.
Requirements
• 5+ years of Workday HCM experience supporting one or more functional areas, including Core HCM, Benefits, Compensation, Talent, Absence, or Payroll.
• Experience configuring and supporting Workday business processes, security, and reporting.
• Strong understanding of Workday data structures and end-to-end HR processes.
• Experience supporting production environments and managing issue resolution within SLA targets.
• Strong analytical, troubleshooting, and customer service skills.
• Excellent communication and stakeholder management abilities.
Preferred Qualifications
• Workday certifications in HCM, Benefits, Compensation, Absence, Payroll, or related functional areas.
• Experience supporting Workday releases and enhancement cycles.
• Understanding of Workday integrations and reporting concepts.
Workday Consultant · Epsilon Solutions LTD