Womens Health Care Coordinator

Summary/Objective

The Women’s Health Coordinator (WHC) is responsible for coordinating maternal and women’s health care to achieve the best possible health results for mothers and newborns. The WHC will help coordinate maternity services, prenatal education programs, gynecological care coordination, addressing social factors, connecting to resources, and hospital coordination. The WHC works closely with the Pediatric Care Coordination team to ensure proper transition of care. 

Essential Functions

• Ensures pregnant women are obtaining prenatal care, and consistently making prenatal appointments
• Performs Non-Stress Test per doctor’s orders, monitoring fetal wellbeing
• Reinforces visit summary instructions from various service providers
• Assists with referrals to WIC, Maternal/Fetal Medicine, requests for durable medical equipment, etc.
• Assists in obtaining pre-birth selection forms and entering information into the Indiana State database
• Obtains initial medical and obstetric history, provides pregnancy related education for prenatal patients
• Assists patients in making informed decisions regarding family planning options by providing effective education and resources
• Provides education and resources regarding women’s health conditions
• Assists clinical staff by performing free pregnancy tests, covering lunch/breaks, etc.
• Keeping open and ongoing communication between patients, their families, and healthcare providers
• Assists at developing educational classes and programs for at risk pregnant women at NorthShore and our servicing communities
• Train and educate patients and their families on care coordination, creating SMART goals, available organizational and community services, and self-management techniques
• Completes proper documentation in patient medical records, as well as productivity managing software
• Maintain Indiana Child Passenger Safety Technician certification by completing seat safety checks, education and installations
• Attends staff meeting, department training/meetings, etc.
• Promote NorthShore services to patients and families and assist with transition of care to the Pediatric Care Coordination team
• Coordinate access to prenatal care and linkage to services that include medical home health, healthy eating, centering classes, breast feeding classes and other services based on client needs
• Other related duties assigned by the Care Coordination Manager

*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

• Planning and strategic foresight
• Responsible Decision Making
• Integrity and accountability
• Innovation and creativity
• Adaptive and flexible
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

• Minimum required education per state of Indiana/HRSA
• Certified/Registered Medical Assistant
• Two years of experience working within a healthcare setting
• Ability to obtain Indiana Child Passenger Safety Technician Certification within 1 year of hire
• Ability to obtain Neonatal Stress Test Certification within 90 days (about 3 months) of hire

Preferred Role Qualifications

• Registered nurse with valid licensure in the State of Indiana.
• 1+ year experience as a Registered Nurse in Maternity, Labor and Delivery, OB or related specialty area
• Bilingual in Spanish

Required Skills

• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software
   

Physical, Visual, and Audible Requirements

1. I acknowledge that I may be exposed to infectious and contagious diseases.
2. I acknowledge that I may be in contact with patients under a wide variety of circumstances.
3. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
4. I acknowledge that I may occasionally be subject to irregular working hours.
5. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.

*Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.