Winter Activities Desk Staff (Part Time Seasonal)

Job Summary

The Winter Activities Desk Staff offers the highest level of guest service, responding in a professional, accurate, and courteous manner providing information, sales, and reservations to guests of the Park at Water’s Edge. This position will primarily work evening shifts, generally from 4pm-10pm.

Job Duties and Responsibilities

• Uphold and support recreation expectations Great Service, Quality Programming and Safe Recreation.
• Assist department in minimizing liability and risk.
• Follow activity standard operation procedures (SOPs) and uphold facilitation standards for Mountain Activities outlined in training.
• Communicate, promote, sell and encourage all on and off-site program participation.
• Staff the desk at the Park at Water’s Edge.
• Perform daily desk operations including reservations, accurate relay of information, sales and transactions, rental and resort information.
• Assist guests with program and recreation reservations. Clearly explain reservation information including check in process, location, price, cancellation policy, and other important details pertaining to a specific activity.
• Maintain professional telephone etiquette when conversing with guests and/or program vendors.
• Communicate any program suggestions, complaints, and compliments to the supervisor in a timely manner.
• Perform daily set up, end of day pick up, and cleaning/organization of recreational equipment.
• Complete daily opening and closing standard operation procedures for the desk, as well as additional paperwork required for reports, rentals, wait lists, hot sheets, and reservation forms.
• Ensure desk areas have basic operational supplies including pens, receipt paper, printer paper, RFID cards, trash bags, first aid supplies, towels, etc.
• Assist with back of the house upkeep. Keep desk area organized and presentable.
• Monitor and tally outdoor hot tub use and pool use.
• Properly file Function Sheets and completed paper waivers.
• Interact and provide a safe, fun environment at all times.
• Work special events and other programming as needed.
• Follow all safe work practices to include the use of personal protection equipment (PPE) and Blood Borne Pathogens (BBP) procedures when around injuries.
• Other duties as assigned.

Job Specifications

 Competencies:

• Previous recreation and reservation experience is desirable but not required.
• CPR/First Aid Certifications required/provided.
• Excellent guest service.
• Clear and concise verbal communication skills.
• Must possess a high level of concentration, self-motivation, the ability to multi-task and the drive to have fun.
• Previous experience working with children a plus.
• Must have the ability to work independently.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High school diploma or equivalent.
• Combination of education and experience that enables performance of all aspects of the position.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 50 pounds. 
• Must be able to work in varying weather conditions.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Minimum 18 years old.
• Evenings, weekends and holidays are a regular part of the schedule.
• Non-smoking candidates preferred.