Wi-Fi/WLAN Technical Manager – Enterprise Wireless Operations

Our Client, an IT Services and Consultant company, is looking for a Wi-Fi/WLAN Technical Manager – Enterprise Wireless Operations for their Columbus, OH location.
 
Responsibilities:

• Technical leadership and subject matter expertise
• Serve as the senior Wi-Fi SME for the Client and the delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platforms
• Provide technical direction and guidance across the team of 14, and make sure work follows agreed standards and best practice
• Act as the Level 3 escalation point for complex incidents, problems, and major outages
• Review and approve technical changes, designs, and root cause analyses before they reach the Client
• Stay current with emerging technologies such as Wi-Fi 6E/7, private 5G, and AIOps, and advise on adoption
• Team technical management
• Guide engineers on troubleshooting, design, and operational practice, and provide coaching and mentoring
• Assess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plans
• Allocate technical work based on skills and priorities, and ensure effective follow-the-sun handovers
• Provide technical input to performance reviews for team members
• Build a culture of technical rigor, knowledge sharing, and continuous learning
• Service quality and operations
• Own the technical quality of service delivery, including incident resolution, problem management, and change success
• Drive root cause analysis and permanent fixes for recurring issues, with the CX and Operations teams
• Ensure runbooks, knowledge articles, and technical documentation are accurate and current
• Work with the Telemetry Engineer to make sure monitoring, health scoring, and dashboards reflect true user experience
• Oversee technical risk and support firmware, patching, and lifecycle management
• Architecture and standards alignment
• Partner with the Design Architect to put architecture strategy and standards into practice
• Ensure designs, configurations, and deployments comply with standards and with controls set by the
• Compliance and Data Quality function
• Provide technical oversight of DAS coordination and its integration with the Wi-Fi strategy
• Client and vendor engagement
• Represent the technical team in Client meetings, design forums, and major incident reviews
• Engage with vendors on roadmaps, support cases, and escalations
• Support the Service Delivery Manager in service reviews, proposals, and technical solutioning

• 8+ years of experience in enterprise Wi-Fi design, engineering, and operations, with deep SME-level knowledge
• Experience technically leading teams of 10 or more engineers, ideally in a managed-services or global environment
• Expert knowledge of 802.11 standards (Wi-Fi 5/6/6E/7), RF design, and WLAN security (WPA3, 802.1X/RADIUS)
• Hands-on experience with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus, or similar) and tools such as Ekahau or AirMagnet
• Strong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoS
• Strong troubleshooting and root cause analysis skills
• Ability to communicate complex technical topics to both technical and executive audiences
• Preferred qualifications
• CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWNE), CCNP/CCIE Wireless, or ACMX
• ITIL Foundation or ITIL 4 certification
• Experience with telemetry, analytics, and automation (Python, APIs)
• Experience in follow-the-sun or multi-region operating models
• Familiarity with DAS and in-building cellular environments

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities