Wi-Fi/Wireless Network Operation Engineer –Incident Management

Our client, an IT Services and Consulting company, is looking for a Wi-Fi/Wireless Network Operation Engineer –Incident Management for their Columbus, OH location.
 
Responsibilities:

• Deliver a “follow the sun” operational support model for the Client’s global enterprise Wi-Fi environment.
• Ensure the availability, performance, security, and optimal user experience of the wireless estate through proactive monitoring, rapid incident response, and continuous performance tuning.
• The role works as part of a globally distributed team, handing over seamlessly between regions to provide 24x7 coverage.
• Network monitoring
• Monitor the global Wi-Fi infrastructure (controllers, access points, and associated services such as RADIUS, DHCP, and DNS) 24x7 using the Client’s monitoring and cloud management platforms
• Track key health indicators including AP availability, client connectivity, RF conditions, authentication success rates, and WAN/uplink status
• Configure and tune alerts and thresholds to reduce noise and enable early detection of issues
• Identify security events on the wireless network, such as rogue APs and anomalous client behavior, and escalate per defined procedures

• Top skills:
• Network Monitoring
• Incident Management
• Performance Optimization
• Years of experience:  
• 10.00 Years of Experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities