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PC

Wi-Fi CX & Loyalty Lead

Pyramid Consulting, Inc
  • 🇺🇸 United States
  • On-site
  • Staff / Principal
  • 16 hours ago
  • ITIL
  • Power BI
  • Tableau
  • Excel
  • ServiceNow
  • AI
  • Aruba
  • Cisco
  • Health insurance
  • Pension
16 hours ago
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Immediate need for a talentedWi-Fi CX & Loyalty Lead. This is a06+ Months Contract opportunity with long-term potential and is located inColumbus, OH, Plano, TX & Jersey City, NJ(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-32626

Pay Range: $48 - $50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:
  • 5+ years of experience in enterprise IT service delivery, customer success, service management, or network operations, with exposure to Wi-Fi or enterprise networking
  • Working knowledge of Wi-Fi technologies and common user-impacting issues (coverage, roaming, authentication, capacity)
  • Experience with ITIL problem management and root cause analysis
  • Experience designing surveys and analyzing customer or user experience data
  • Strong stakeholder management, presentation, and written communication skills
  • Proficiency with analytics and reporting tools (e.g., Power BI, Tableau, or Excel) and ITSM platforms such as ServiceNow
  • ITIL 4 certification; CCXP or similar customer experience certification
  • CWNA or equivalent wireless certification
  • Experience with wireless analytics platforms (e.g., Mist AI, Aruba Central, Cisco Catalyst Center)
  • Experience in persona development, journey mapping, or requirements gathering
  • Experience working across multiple regions or cultures
Our client is a leadingIT Industryand we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Wi-Fi CX & Loyalty Lead · Pyramid Consulting, Inc

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