West Simsbury Collision Center Customer Service Specialist

Role Purpose

Responsible for the daily support of the Body Shop, including maintaining paperwork in an orderly filing system, completing billing, and assisting Manager and Appraiser(s) with duties.

Leadership

This position does not lead others

Core Accountabilities

1. Perform administrative duties including but not limited to telephone calls, greeting customers setting up appointments, take messages as necessary, and maintain body shop office supply inventory.
2. Schedule appointments and transportation for customers with rental agency.
3. Write repair orders and P.O’s as needed; and obtain insurance and other pertinent information
4. Learn to document daily in CCC one and Dealertrack as well as entering estimate information into Dealertrack and maintain DRP logbooks.
5. Communicate effectively with customer/insurance company throughout the repair process. Notify customer if any delays.
6. Accept payment for repair orders as vehicles are picked up. Follow established procedures for check and credit card authorization.
7. Miscellaneous duties as assigned including clerical functions (copying, typing, posting, faxing, and filing as needed)

Qualifications

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment.
3. Act as an advocate for teammates and have a strong commitment to technology advancement
4. Possesses effective communication skills: oral, written, listening.
5. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.