Wellness Assistant

Leisure Sports Wellness Department

Job Description

WELLNESS ASSISTANT

MISSION

The Wellness Assistant supports the Wellness Director and Group Fitness Director in the daily operations, organization, development, and coordination of wellness and group fitness programs. This role maintains high standards of facility cleanliness, equipment maintenance, member engagement, and departmental communication. The Wellness Assistant supports trainers and instructors, coordinates member inquiries and wellness services, and proactively manages assigned responsibilities with initiative, accuracy, accountability, and consistent follow-through.

REPORTS TO

·       Wellness Director

·       Group Fitness Director

DRIVERS of SUCCESS

·       Member Loyalty & Engagement. Create a welcoming, supportive environment and proactively connect members to wellness services.

·       Personal Training & Group Fitness Knowledge. Understand programs, services, and schedules to support trainers, instructors, and members.

·       Communication & Personal Selling Skills. Engage professionally with members, staff, directors, and vendors; promote relevant wellness services.

·       Personable, Friendly Demeanor. Foster a positive club atmosphere.

·       Team Player & Leadership Skills. Collaborate with staff, take initiative, and complete assigned directives to club standards.

·       Professionalism & Responsibility. Uphold club standards and support policy enforcement.

·       Enthusiasm & Achievement Orientation. Demonstrate passion for health, wellness, and departmental improvement.

·       Organization & Attention to Detail. Use technology, time management, and accurate documentation to support simultaneous projects.

·       Initiative, Accountability & Follow-Through. Independently manage assigned tasks, proactively identify needs, provide status updates, and ensure appropriate resolution or handoff.

NOTABLE CONSIDERATIONS

·       Kinesiology, exercise science, personal training, group fitness, and/or body mechanics background preferred.

·       Familiarity with routine maintenance, troubleshooting, and repair coordination for fitness equipment.

·       Technology skills: Excel, Outlook/email, shared calendars, SMS, and electronic tracking systems.

·       Strong written communication, prioritization, recordkeeping, and independent problem-solving skills.

PRIMARY RESPONSIBILITIES

·       Conduct 3–4 daily gym walkthroughs to assess cleanliness, organization, safety, and equipment condition.

·       Conduct fitness floor walkthroughs to identify equipment damage, inventory shortages, and misplaced accessories, ensuring proper organization, storage, relocation, and replenishment as needed.

·       Perform post-class Group Fitness studio checks for tidiness, equipment condition, appropriate quantities, and organization.

·       Remove abandoned towels, water bottles, and used wipes from fitness areas.

·       Monitor televisions, monitors, lighting, curtains, Myzone connections, music volume, and TV channels; troubleshoot if authorized or contact appropriate parties for assistance.

·       Support enforcement of gym and Group Fitness policies, including footwear, age requirements, cell phone use, filming, external music, and member etiquette.

·       Address equipment issues reported through QR code emails and track each concern through resolution.

·       Coordinate with PremierFitness and other vendors regarding service requests, replacement parts, repairs, and maintenance concerns.

·       Monitor estimated arrival dates for parts, technician visits, repair timelines, and outstanding vendor follow-up.

·       Create and maintain organized tracking systems for equipment inventory, parts, repair status, maintenance history, and equipment locations.

·       Provide both directors with timely updates on open repairs, delays, unresolved issues, and completed tasks.

·       Check Club Wipes storage and supply levels; coordinate replenishment and approved orders through A1 American.

·       Monitor supply deliveries, confirm receipt, and maintain organized storage areas.

·       Monitor and respond to inquiries received through fitness@clubsports.com and other designated communication channels.

·       Assist members with HFCs, Technogym Checkups, Body Composition Assessments, TeenFit Certification, Group Fitness, RGT, and other wellness requests.

·       Create, update, and maintain member response templates and a system for tracking inquiries, assignments, follow-up, and resolution.

·       Coordinate with Personal Trainers to assign and schedule HFCs based on member needs and trainer availability.

·       Maintain updated Personal Trainer availability and specialty lists.

·       Track HFC bookings, servicing, checklist progress, follow-up, and conversions into Personal Training programs.

·       Support departmental HFC booking, completion, and conversion goals.

·       Assist with onboarding new Personal Trainers, including facility orientation, club policies, scheduling systems, and HFC processes.

·       Perform Body Composition Assessments and Technogym Checkups

·       Assist members with training package purchases, approved payment processing, and ClubSport app or online purchasing steps.

·       Support club and departmental events, including Free Guest Days, seminars, workshops, associate wellness programs, and challenges.

·       Assist with daily and monthly revenue reports, service tracking, and departmental performance records.

·       Contribute marketing ideas and assist with promotions, member communications, and monthly newsletters.

·       Serve as the routine operational point of contact when the Wellness Director and Group Fitness Director are off property; escalate matters requiring management approval.

·       Manage assigned projects and responsibilities independently, communicate priorities or scheduling conflicts, and follow through without repeated reminders.

·       Maintain professional communication with members, trainers, instructors, vendors, technicians, and executive staff.

·       Remain current on relevant industry certifications, club procedures, and fitness trends.

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

·       Read, write, speak, hear, and see as necessary to perform essential job duties.

·       Correctly perform physical health measurements and assessments.

·       Sit at a desk for periods of time and operate a computer.

·       Climb stairs and move comfortably throughout the club.

·       Lift and carry up to 50 lbs