Welcome Center Associate (Part-Time)

JobTitle: HospitalityAssociate

FLSA Status: Non-Exempt

EEOCategory:  Administrative Support Services (6)

Department: Hospitality

Position Summary: Provide excellent guest service with impeccable attention to detail. This individual willbe responsible forassisting internal and external guests with questions,concerns and directions while on campus.

Position Responsibilities

• Complete guest requests ina timely and efficient manner

• Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service

• Welcome guests upon arrival and provide courteous,professional service throughout

• Provide general knowledge of Academy’s offerings 

• Prepare and verify completion of arrival packets for groups and individuals.  

• Answer Academy general phone line and provide proper guest service to each guest

• Maintain Hospitality e-mail, responding ina timely,appropriate and professional manner

• Check guests in and out of all IMG Academy and IMG Performance programs

• Communicate withappropriate staff for various guest needs

• Assists with questions and/or problemspertaining to thestudents accommodations,programs and/or transportation

• Assists Transportation in arranging airport shuttles and organizing drivers 

• Schedules campus tours

• Conducts daily inspection ofHospitality area, including the lobby, to ensure cleanliness and order.

• Coordinate with Student Services for the return of lost and found items

• Follows the prescribed opening and closing procedures

• Collaborate with supervisorregarding guest feedback

• Make all parent / employee /student IDs

• Meal tickets sales

• Conference room booking and confirmations and onsite room reservations

• Concierge service for onsite and visiting guests

• Revise schedule campus tours to Schedule and deliver campus tours

• Demonstrateshigh level of qualitywork,attendance and appearance

• Other duties as assigned

Knowledge,Skills and Ability  

• Associates degree or equivalent experience

• Comprehensive understanding and working knowledge reservation or booking appointments

• Excellent guest service skills 

• Excellent organizational and multi-tasking skills

• Demonstrated problem solving skills and good judgment

• Dependable, honest andexhibit a high degree of integrity

• Needs to be flexible to respond to change in task/responsibilities

• Ability tomaintain confidential information

• Willingness and desire to work in a team environment with limited supervision

• Be well-groomed, well presented, courteous, and welcomingcommensurate with 5-Star hotel/resort business

• Computer skills with the ability to learnnew programs

Preferred Skills

• Bachelor’s Degree

• Bilingual

• #LI-JB1