Warranty Administrator- Anna

Warranty Claim Management

• Review repair orders, parts invoices, and service documentation to prepare and submit accurate warranty claims to OEMs.

• Ensure all warranty claims are filed within required deadlines and meet manufacturer and dealership guidelines.

• Monitor claim status, track payments, and follow up with OEM representatives on pending or disputed claims.

• Correct and resubmit denied claims as necessary.

Documentation & Compliance

• Maintain complete, accurate, and organized warranty records for auditing and reporting purposes.

• Stay up to date on OEM warranty policies, procedures, and updates.

• Train and guide service and parts staff on warranty documentation requirements.

Financial & Administrative Support

• Reconcile warranty receivables and assist in month-end reporting.

• Work with Accounting to resolve discrepancies in warranty credits.

• Identify opportunities to improve warranty recovery rates and reduce claim denials.

Customer & Internal Support

• Communicate with customers regarding warranty coverage, approvals, and expectations when needed.

• Support service managers, technicians, and parts teams by answering warranty-related questions.

• Act as the dealership contact for manufacturer field representatives regarding warranty programs.

Parts Counter

• Provide excellent customer service to service departments, counter, and phone customers.

• Recommend additional or related parts and accessories to customers.

• Process all in-store orders accurately and communicate pick-up or delivery status to customers.

• Locate and obtain merchandise for customers, whether in-stock, out-of-stock, or non-stocked.

• Maintain inventory integrity by verifying shipments, placing parts in proper locations, assisting in cycle counts, and addressing inventory discrepancies.

• Assist in preparing and maintaining a professional showroom image and merchandise displays.

• Keep the parts department clean and orderly.

• Routinely lift items weighing up to 50 lbs

Qualifications

• Previous warranty administration experience in agricultural, construction, or automotive equipment industry preferred.

• Knowledge of John Deere or related manufacturer warranty processes a plus.

• Strong organizational skills with attention to detail and accuracy.

• Proficiency with computer systems (Dealership Management System, Microsoft Office, OEM warranty portals).

• Ability to manage multiple priorities and deadlines.

• Excellent communication and problem-solving skills.

Working Conditions:

• Office-based position with regular interaction with service and parts departments.

• Occasional travel for training or manufacturer warranty meetings may be required.

Success Measures:

• Timely and accurate processing of warranty claims.

• High claim recovery percentage with minimal denials.

• Strong working relationships with OEM reps and internal teams.

• Compliance with all OEM and dealership warranty standards.