Warranty Administrator (60620)

• Processes all warranty repair orders and submit claims to the manufacturer on a timely basis.
• Maintains warranty receivables schedule.
• Work closely and effectively with the team of technicians, service advisors, and managers.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Inspect all warranty paperwork to ensure proper documentation and to verify criteria.
• Reconcile all warranty receivables and work with the accounting department to obtain payments.
• Keep track of all services and customer records as required by the manufacturer.
• Stays abreast of all factory recalls, announcements, and procedure.
• Stays up to date on all manufacturing warranty training.
• Understands manufacturers warranty and policy manual.
• Can read and understand technician workshop manuals.
• Reviews warranty dashboard on a daily/weekly basis.
• Performs digital imaging when required for manufacture approval.
• Stays up to date on all prior approval limits/programs.
• Pull daily claim report for review of paid claims.
• Submit all requested documentation to manufacture when requested.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Input all applicable labor operation codes, failure codes, condition codes and all other administrative data required on repair orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned/rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintain all records of claims submitted, returned/rejected, paid and their current status.
• Provide a daily report to the Service Director regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers immediately.

Qualifications

• Warranty experience required
• Attention to detail
• Ability to work well with others and be part of a team
• Proficiency Microsoft Office
• General accounting knowledge preferred
• Reynolds experience helpful, but not required
• Valid driver's license and clean driving record