DL
Walkme
Diverse Lynx India
- 🇮🇳 India
- On-site
- 1 day ago
- Change Management
1 day ago
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Job Title: Digital Adoption Specialist (Walkme)
Overview
We are looking for talented professionals to join our team in delivering innovative digital adoption solutions (Walkme). The role involves designing, building, testing, and optimizing in-app guidance experiences that simplify complex processes and enhance user engagement.
Key Responsibilities
- Collaborate with business analysts and functional teams to understand workflows and user journeys.
- Design and/or develop interactive guidance components such as tooltips, walkthroughs, and contextual help.
- Configure rules for segmentation, triggers, and personalized user experiences.
- Conduct usability and functional testing of guidance solutions; identify and resolve issues.
- Monitor usage analytics and recommend improvements for better adoption.
- Prepare documentation for designs, test results, and deployment guidelines.
- Support phased deployments and post-go-live optimization activities.
Required Skills
- Strong understanding of web technologies and browser-based solutions.
- Ability to translate business requirements into intuitive user guidance.
- Familiarity with testing methodologies and quality assurance practices.
- Analytical mindset for interpreting usage data and driving improvements.
- Excellent communication and collaboration skills in a global delivery model.
- End to end knowledge of delivering DAP implementation programs
- Exposure to change management and user training strategies
Walkme · Diverse Lynx India