Waiver Service Coordinator-2026

JOB RESPONSIBILITIES:

1. Conduct initial and ongoing Waiver Service Needs Assessments using ODM approved tools to determine ongoing program eligibility, care needs, and service options.
2. Complete home visits and phone contacts according to assigned tier to ensure health, safety, service satisfaction and provide education to members.

Complete initial and annual Waiver Service Plan (WSP) within 4 days of assessment, using standardized tools for personal care authorizations.

1. Collaborate with the Department of Job and Family Service to establish and/or maintain Medicaid eligibility.
2. Provide education and support to consumers and their caregivers.
3. Complete all required documentation, within 3 business days of the activity.
4. Develop, implement and maintain the Waiver Service Plan within 4 calendar days following receipt of the request for Waiver Services for all members.  The Waiver Service Plan must include disaster preparedness/back up plans and scope of service to address a member’s unstable conditions.
5. Advocate on behalf of consumer and/or caregiver/family and assist individuals in securing appropriate services and care settings.
6. Collaborate closely with the Care Coordinator to ensure coordination of care.
7. Provide crisis intervention, collaborate with the health plans to complete actions related to critical/reportable incidents, and in developing health and safety action plans (HSAPs).
8. Disenroll all ineligible consumers from the program.
9. Respond to questions, problems, or complaints from members, providers, and advocates.  Apply judgments and perform clinical practice based upon education, experience and professional practice standards.

Qualifications

Required

• Registered Nurse in the State of Ohio or Licensed Social Worker in the State of Ohio;or
• Licensed Practical Nurse in the State of Ohio or approved Social Work Trainee registration;or
• Bachelor of Arts or Science degree in a field related to working with elderly and disabled populations and one year of experience perOAC 174-43-05 (B)(2)(d).; And
• At least one year of experience working with persons with disabilities/chronic conditions and LTSS

Preferred:

• Previous Care Management experience
• One year of experience in home care, geriatrics, behavioral health, or long-term care. 
• Knowledge of chronic disease management.