Medical Secretary - Dr. Mathias Bostrom

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Work Shift

Compensation Range

What you will be doing

Job Qualifications 

EDUCATION – Required 

Degree/Diploma Obtained          Program of Study 

High School Diploma 

Education Requirements 

EDUCATION - Preferred 

Degree/Diploma Obtained          Program of Study 

Bachelors 

LICENSURE –Required : None 

Certification Requirements 

CERTIFICATIONS/LICENSURE - Preferred 

EXPERIENCE – Required 

Minimum Years ofExperienceType of Experience 

0Healthcare/Medical-Medical Secretary  

EXPERIENCE – Preferred 

Minimum Years ofExperienceType of Experience 

2  

SKILLS -Required 

Excellent verbal and written communication skills. 

Strong customer service orientation. 

Superior written and oral communication skills 

Exceptional customer service skills 

Ability to follow through with tasks to completion 

Strong organizational and problem-solving skills 

Ability to multitask in afast paced environment 

Ability toeffectively and accurately follow directions or instructions 

Ability to work collaboratively as part of a team; offers to help coworkers when needed 

Detail-oriented 

Ability to escalate issues appropriately 

Consistently displays a positive attitude towards one’s work and work environment 

Strong computer skills 

Performsaccurate typing (e.g., 45-60 words per minute) 

SKILLS– Preferred 

Experience with Epic 

Familiarity with medical terminology 

Knowledge of healthcare and health insurance 

Prior medical office experience 

PHYSICAL WORKING CONDITIONS 

Sitting in a comfortable position with frequentopportunity to moveabout the department andtraverse the hospital campus. Examples: executive, management, administrative and secretarial positions. 

ENVIRONMENTAL WORKING CONDITIONS 

Located in a comfortable indoor area. Examples: executive,management and secretarial positions. 

HAZARDS 

OSHA Category 3 

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. 

Behavioral & Leadership Competencies:Team Members(Provided & Standardized by HR) 

Performance Mindset:Demonstrates critical thinking toidentify challengesimpacting work and recommends solutions. Takes measurable action to change, learn, and grow. 

Communication:Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. 

Collaboration:Understands how one's work connects and intersects with other team member’s work and HSS’ goals.Actively works with others andengages in dialogue when differences exist. Is open to receiving feedback. 

Empowerment:Shares ideas and points of view. Volunteers to take on stretch assignments and/oradditional responsibilitiesidentified by and/or with manager. 

Engagement:Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitudeimpact the broader team and acts in a way that supports the culture and team’s engagement. 

Adherence to HSS Policies:Respects and holdsself and/or others accountableto following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) 

Position Competencies 

Patient Service &CommunicationSkills:Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy,discretion, and respect in all patient interactions.Ensurestimely internal/external communication via phone, email, or in-personregarding appointments, instructions, and follow-ups.Handles patient concernscalmly, and appropriately escalates concerns toadministrative manager orclinical staff when necessary.  

Scheduling & Coordination:Schedules appointments andancillary servicesaccurately,following provider protocols and availability.Coordinates referral processes with accuracy and urgency.Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.  

Billing/Chart Documentation:Manages check-out processes accurately,facilitating time of service payments from patients, including copaymentand outstanding balance collections (as needed).Obtainsauthorizationsand/or follows up withappropriate teamson the status through completion, as needed.Ensures all information is collected from patients to ensuretimely billing.Usesappropriate written communication when documenting in patientcharts, andinteracting withphysician and other clinical teams.Accurately scans patient recordsper hospital guidelines.   

Technical & Systems Proficiency:Proficient in the use of electronic medical records systems (e.g., Epic) andnavigates scheduling, billing, andMicrosoft Office software with competence.Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.Learns andadapts to new systems,policies and technologies relevant to office operations. 

Office Workflow and Operational Efficiency:Prioritizes tasks and manages workload efficiently to meetpatient needs, anddepartmental goals such as call answer rates. Takes initiative to resolve issues andassist colleagues.Adapts to workflow changes and supports team productivity.Fulfills a lead role in the office when covering for Office Manager during timeoff.Demonstrates accountability in job duties. 

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.