PL
VSP - Help Desk Analyst 4 - 100% On Site
PeopleNTech LLC
🇺🇸 United States
On-site
8 months ago
- Excel
- PowerPoint
- Visio
- Outlook
8 months ago
Title/Role: VSP - Help Desk Analyst 4 - 100% On Site
Region Description:
Req. Status: Open
No. of Openings: 1
Start Date: 02/23/2026
End Date: 06/30/2026
No New Submittals After: 02/10/2026
Max Submittals by Vendor: 2 Per Opening
Worksite Address: 7700 Midlothian Tpke, North Chesterfield, VA 23235
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Short Description:
Help Desk Analyst 4
Max Vendor Rate 38.75
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
This is a backfill. The contract has the potential to go longer than 6/30/26, but no guarantees.
Complete Description:
The Help Desk Analyst will support VSP's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skill Required / Desired Amount of Experience
Advanced computer skills are required that aligns with the Job Description Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years
customer relations skills Required 8 Years
good verbal and written communication skills Required 8 Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years
VSP - Help Desk Analyst 4 - 100% On Site · PeopleNTech LLC