VP of Customer Success

Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform). We are currently seeking candidates for a full-time Vice President of Customer Success to join the team. In this role, you will oversee the full post-sale customer lifecycle, leading implementation, enablement, support, retention, and expansion for mid-market and enterprise customers.

Position: Vice President of Customer Success

Company: B2B SaaS / CRM Technology Organization

Location: Remote USA

Schedule: M–F, day shifts (Full-time – W2)

Responsibilities:

• Own and scale the end-to-end customer success strategy from onboarding through renewal

• Lead Customer Success, Implementation, and Support teams

• Drive adoption, retention, net revenue retention (NRR), and customer satisfaction

• Partner cross-functionally with Sales, Product, and Engineering

• Establish customer health metrics, KPIs, and Salesforce-based reporting

• Serve as executive sponsor for key enterprise accounts

Requirements:

• 8+ years of leadership experience in Customer Success within B2B SaaS

• Strong Salesforce or Salesforce-like CRM platform experience

• Proven success improving retention and driving expansion revenue

• Excellent executive communication and operational leadership skills

Benefits offered:

• Competitive base salary + bonus

• Equity opportunities

• Comprehensive medical, dental, and vision benefits

• PTO and paid holidays