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MD

Voice Technology Engineer – Avaya & Genesys Environment

Macpower Digital Assets Edge Private Limited
  • 🇺🇸 United States
  • On-site
  • Mid level
  • 3 weeks ago
  • $55 – $60 / hour
  • Avaya
  • Genesys
  • Oracle
3 weeks ago
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Job Summary:We are seeking an experienced Voice Technology Engineer to manage and support our enterprise telephony systems, with a focus on the Avaya Aura suite and Genesys Engage environment. The ideal candidate will have over 5 years of hands-on experience in voice systems infrastructure, security, and integration, and will play a critical role in maintaining availability, currency, and security of the telephony environment. This position requires availability for after-hours and weekend on-call support.
Key Responsibilities:
  • Manage the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), and Messaging.
  • Integrate Avaya Aura with Genesys Engage and Genesys Cloud platforms.
  • Administer Oracle Session Border Controllers (Client).
  • Support Microsoft Teams Calling using Direct Routing.
  • Oversee Carrier Voice Network Management and third-party connectivity.
  • Monitor and implement Voice Security measures and Fraud Detection protocols.
  • Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
Required Qualifications:
  • Minimum 5 years of experience managing enterprise voice systems.
  • Proven expertise in the management of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
  • Hands-on experience with Oracle Session Border Controllers.
  • Strong understanding of Microsoft Teams Calling with Direct Routing.
  • Experience with Genesys Cloud and Genesys Engage platforms.
  • Familiarity with Carrier Voice Network Management.
  • Knowledge of voice security, fraud detection, and third-party telephony integrations.
  • Ability to support on-call rotation, including after-hours and weekends.

Voice Technology Engineer – Avaya & Genesys Environment · Macpower Digital Assets Edge Private Limited

Auto apply with Likeremote